Customer Service Advisor

**Customer Service Advisor - IGS - RPT (Fall 2024)**
- (31147)

**Find Your Spot at Humber**

At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.

We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

If you are interested in working in higher education and are looking to contribute to the largest polytechnic College in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

**Job Details**

**Position Title**:Customer Service Advisor

**Status**: Regular Part-Time

**Hours**:12 hours per week

**Faculty/Department**:International Graduate School

**Campus/Location**:Downtown Toronto (59 Hayden St)

**Salary**: Min $20.29 - Max $31.22

**What you will do**:
The IGS CSA will provide customer service primarily through the online IGS student portal; answering inquiries, providing information and services as well as maintaining the appointment booking system, events and resources.

They will also support the Associate Director of IGS Operations with administrative operations, logistics of IGS student services delivery, and campus space management. The incumbent is expected to work on various assignments associated with the IGS that have guidelines and strict deadlines whereby the individual is required to coordinate multiple priorities and deadlines effectively.

**What you bring to the role**:
**Education**
- 2 year diploma in Public Relations, Accounting, Business or a related field

**Experience & Skills**
- Demonstrated use of initiative in workload planning and pro-active approach in addressing customer concerns. Providing adequate follow up to complaints and concerns
- Practical experience in a complex, fast-paced, diverse service environment that involves cross-cultural sensitive information, financial transactions, tracking, and inquiry management
- Excellent oral and written communication skills with the ability to explain complex policies and procedures concisely and effectively
- Demonstrated organizational skills and ability to handle multiple tasks, frequent interruptions and fluctuating volumes
- Demonstrated ability to perform basic arithmetic
- Excellent knowledge of telephone and voice mail systems
- Ability to remain calm during an emergency or when dealing with difficult people or situations
- Flexibility in working as a team member or independently
- Excellent punctuality and attendance
- Fluency in a second language other than English is strongly preferred. Languages considered valuable to this position are Arabic, Farsi, Hindi, Italian, Japanese, Korean, Mandarin, Portuguese, Punjabi, Russian, Spanish, or Vietnamese

**What’s in it for you?**
- An opportunity to have an impact with a post-secondary institution, poised to do great things.
- Diverse, hard-working, committed team of people who care about each other.
- Tools and technology that will allow you to succeed at your job.
- Amazing perks and the opportunity to work within a highly supportive team.

We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted. Consideration for Support Staff (Article 17 of FT Support Staff and Article 19 of PT Support Staff) positions will be given to internal employees in accordance with the respective Collective Agreements.

**Equity, Diversity and Inclusion**

Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.

Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber’s diverse workplace also supports Francophone workers and young workers.

**Accommodation**

Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

**Anti-Discrimination Statement**

**Hours Per Week** 12

**Position Type** Regular Part-Time Support

**Minimum Salary** 20.29

**Maximum Salary** 31.22

**Work Locations** Inter