Branch Care Coordinator

**Position Summary**

To provide support in the branch as it pertains to Sleep Apnea treatments, Oxygen and other respiratory services. As necessary, contacting referral sources and customers to obtain further information to update and complete the electronic patient file. Facilitate the administrative aspects of branch operations while ensuring that they meet the needs of internal and external clients through a commitment to customer service excellence. The incumbent will carry out all responsibilities while promoting Air Liquide Healthcare’s safety and quality practices.

**Key Responsibilities**

⦁ Provides friendly and helpful support to customers by providing general information, and directing telephone and walk-in inquiries to appropriate staff members.
⦁ Provides information and educational material to prospective clients.
⦁ Assist with sales and maintenance of respiratory products, services, and inventory for the branch.
⦁ Creates walk-in appointments for therapeutics and diagnostic and adds them to the electronic scheduling system including follow-up appointments for the branch.
⦁ Provides assistance and answers questions for clients regarding funding programs and insurance requirements.
⦁ Maintains client confidence, privacy and protects company operations by keeping information confidential.
⦁ Works within a team to achieve optimal customer support. Assists healthcare professionals with the completion of necessary administrative functions and documentations.
⦁ Supports co-workers and the work of other departments by adhering to all financial operations processes.
⦁ Protects clients and employees by adhering to infection control policies, protocols including cleaning and disinfecting equipment
⦁ Contributes to a safe work environment by adherence to safety rules while working and encouraging others to perform in a safe manner. Report unsafe occurrences and/or practices.
⦁ Seeks to continuously improve the operation of the branch by understanding processes and workflow and participating in quality improvement activities.
⦁ Assists in the management of equipment including warranty, maintenance and repair for internal assets as well as customer owned medical devices and other products.
⦁ Other duties as required.

**Required Education & Qualifications**

⦁ College Certificate or Diploma or Equivalent.
⦁ Computer literate in Microsoft Office, Google, with strong data entry skills.
⦁ Able to work flexible hours and provide service to our customers for extended hours.
⦁ 1-2 years of experience in Office Administration or Call Center.
⦁ Bilingualism is an asset, but not required.

**Other Competencies**

⦁ Emotional Intelligence Essentials - Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior; leveraging insights to effectively manage own responses so that one’s behavior matches one’s values and delivers intended results. Conflict resolution skills.
⦁ Building Customer Loyalty - Meeting and exceeding (internal or external) customer expectations while cultivating relationships that secure commitment and trust.
⦁ Quality Orientation - Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
⦁ Stress Tolerance - Maintaining stable performance under pressure or opposition (e.g., experiencing time pressure, conflict, or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: One location