Business Manager B2C Operations

VIRTUAL59 - REMOTE/TELETRAVAIL - ON - BMO XXXXX Ontario,X0X 0X0

B2C Operations is looking for an individual with a strong financial background, advance excel skills, and the ability to produce and articulate executive level financial summaries providing key insights and actionable takeaways. It is the business managers responsibility to provide financial governance, forward looking projections based on monthly forecast/planning activities, and holding the group accountable to their financial budget.

Supports an assigned senior leader in executing strategic priorities for the business/group. Gathers and integrates information to promote the effective and profitable operation of the business/group and enhances the Bank’s profile in the marketplace. Works with stakeholders to interpret financial and business results, understands the operating environment & emerging trends and provides planning, support and recommendations to improve operational effectiveness and tracks achievement of objectives. Supports the effective management of risk, including operational and compliance risk and management of the attestation/reporting process specific to the business. Provides strategic counsel on community/industry events and directs and coordinates the logistics of these events. Supports the development of effective, consistent communications for the business/group senior leader and for the leadership team.
- Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
- Ensures alignment between values and behaviour that fosters diversity and inclusion.
- Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
- Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
- Attracts, retains, and enables the career development of top talent.
- Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
- Acts as a trusted advisor to assigned business/group and assists in the development of business strategies and plans to ensure readiness to meet changing business needs & strategies to support future growth.
- Assists in the development of strategic plans.
- Supports the determination of priorities, current initiatives and planned initiatives in partnership with the business/group and supports requirements related to strategic management for the business/group.
- Works with stakeholders to establish the key business initiatives/priorities to support the strategic direction.
- Influences and negotiates to achieve business objectives.
- Recommends and implements solutions based on analysis of issues and implications for the business.
- Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
- Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
- Provides input into the planning & implementation of operational programs.
- Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders.
- Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
- Conducts independent review, analysis, and resolution of strategic issues.
- Monitors and tracks performance, and addresses any issues.
- Designs and produces regular and ad-hoc reports, and dashboards.
- Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
- Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
- Builds effective relationships with internal/external stakeholders.
- Ensures alignment between stakeholders.
- Acts as the primary point of contact for service / customer complaint escalations managing the process and communication and following up to ensure customer satisfaction and optimizing overall customer experience.
- Ensures the effective planning and control of unit operating expenses in accordance with business forecasts to ensure spending is maintained within budget.
- Coordinates budgets and reporting to track actual results vs. budget.
- Employs systems (e.g. customized exception reports, tracking reports etc.) to manage information.
- Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
- Focus is primarily on business/group within BMO; may have broader, enterprise-wid