Client Services Specialist

**Position**:Client Services Specialist

**Location**: Ottawa, ON

**Type**:Full Time, Permanent

**Company Overview**:
DCM is the preeminent communication solutions partner that delivers value to major companies across North America by creating more meaningful connections with their customers. We pair customer insights and thought leadership with cutting-edge products, modular enabling technology, and services to power our clients’ go-to-market strategies. We help our clients manage how their brands come to life, determine which channels are right for them, manage multimedia campaigns, deploy location-specific and 1:1 marketing, execute customer loyalty programs, and fulfill their commercial printing needs all in one place.

Our extensive experience has positioned us as experts at providing communication solutions across many verticals, including the financial, retail, healthcare, consumer health, energy, not-for-profit and cannabis sectors. Because our locations are throughout Canada and in the United States, we can meet our clients’ varying needs with scale, speed, and efficiency. No matter how large or complex the ask, no matter the required output format, DCM can do it all with advanced data security, regulatory compliance, and bilingual requirements met.

**Position Summary**:
You will be responsible for coordinating and managing activities on clients' accounts that have been assigned on an individual basis or as part of a team and ensure that we deliver products and services that meet our clients’ expectations. The Client Services Specialist has the responsibility to understand Client requirements and provide advice on how to best meet those requirements from a manufacturing perspective. The Client Services Specialist will have a good understanding of production processes related to Digital Print, Large Format Print, Offset, Kitting, Fulfillment, Bindery and Inventory Management.

**Key Responsibilities**:

- Processing requests directly from Clients or a Sales Associate
- Understanding and interpreting Client requests and translating those requests into instructions and production specifications to be fulfilled to achieve the Clients’ desired results
- Advise and recommend the best manufacturing processes to meet Client’s expectations including but not limited to size, quantity, paper, finishing and delivery method
- Timely response to pricing inquiries, item set ups, contract pricing, and all other administrative tasks that may be required
- Manage scheduling and planning, ordering of materials for projects if necessary and following scheduled jobs through to production
- Managing Client Inventory levels through historical analysis and making informed recommendations
- Gathering data as required for the development of partner business reviews (PBR’s)
- Creating external purchase orders as may be required to procure products from Tier 2 Partners
- Managing complex work back schedules, and project plans
- Effective communication to internal and external stakeholders
- Order Entry as defined by manufacturing facility
- Full understanding of Client contract terms and conditions, SOW’s and SLA’s as assigned
- Perform other duties as assigned

**Requirements**:

- Excellent interpretation and communication skills
- Excellent coordination and/or project management skills
- Analytical mindset with strong problem solving skills
- Process oriented
- Excellent attention to detail
- Ability to work independently and in a team environment.
- Must have intermediate to advanced knowledge of Microsoft Suite (Excel and Outlook).
- Knowledge of print production and/or understanding of digital printing, large format printing, offset printing and related processes would be an asset.
- Post-secondary degree and/or other related experience
- Bilingual (ability to communication in both English and French) would be an asset.

**DCM Will Provide**:

- A comprehensive training program which includes detailed orientation to the company, departments, clients and systems
- Development and sales training throughout your career to assist with your continuing development and success
- A dynamic and engaging workplace that offers a wide range of solutions to our clients
- An organization with a reputation for exceeding our customers’ expectations
- An environment that will foster growth professionally and personally
- Our employees are the key to our success, as a full-time employee you will have access to a wide variety of health and dental benefits, vacation, etc.

Data Communications Management Corporation is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, color, religion, national origin, sex, age, handicap, or any other classification protected by applicable federal and provincial laws. We invite resumes from all qualified applicants. Should you require any accommodation throughout the recruitment and selection process, please