Service Manager

2 weeks ago


Edmonton, Canada Edmonton RV Service Full time

**Who we are**:
A quality repair is the difference between fun and frustration. Edmonton RV has been dedicated to providing just that since 1976, we love and appreciate the RV lifestyle as much as our customers

**Employees have mentioned they like it at Edmonton RV because**:

- We’re a family owned and operated business, and have been since we opened. We are closed on Sundays to give staff time to be with their families and create their own RV memories.
- Our people are friendly, outgoing, and love what they do.
- Every Friday we cater a free lunch for all our employees

**About the role**:
Edmonton RV is growing and we want you to grow along with us We are looking for a Service Manager for our busy RV parts/repair shop. This is a new position in our organization which has been created to meet the ever-growing demand for quality RV service. You will report directly to the General Manager.

As Service Manager, you will be responsible for all aspects of the Service Department including day-to-day operations, long term planning, and overall technician efficiency.

Work Location: 8837 63 Avenue NW, Edmonton AB T6E 0E9

As a Service Manager, your duties are:

- Overseeing the Service Department and all service staff to perform quality retail, warranty, and internal repair work.
- Hiring/supervising all department personnel, conducting periodic employee reviews.
- Coordinating with the Parts Department for the efficient order of parts required for repair work.
- Overseeing the P&L of the Service Department and identifying ways to increase profits/control costs.
- Ensuring estimates/work orders are written correctly utilizing our internal software.
- Handling customer inquiries/complaints in a timely manner.
- Be a journeyman RV Technician.
- Have 3+ years experience in a service department role (management preferred).
- Have a passion for camping and the outdoors.
- Have excellent phone and computer skills (Including Gmail, Google Docs, Microsoft Windows 10, etc)
- Be punctual.
- Be open to new ideas and love a new challenge.
- Be available 9:00am-5:30pm Monday thru Friday.
- Be available to work on Saturdays during camping season (May-October).

**Job Types**: Full-time, Permanent

**Salary**: $79,000.00-$149,000.00 per year

**Benefits**:

- Store discount

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay
- Overtime pay

Work Location: One location


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