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Customer Service Representative
2 weeks ago
**Overview**
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be essential in ensuring a positive experience. If you are passionate about helping others and possess strong phone etiquette, we want to hear from you
**Primary Responsibilities**:
- Perform customer service duties at the front counter and operates phone switchboard directing phone calls to the appropriate personnel.
- Post payments to appropriate accounts, including cash, cheques, online bill payments, Citizen Self-Serve, and downloads direct deposits.
- Open and close office; places cash drawers into cash registers and returns them to the safe at the end of the day.
- Conduct cash outs and preparation of deposits.
- Issue and make Employee ID cards and Waste Privilege cards as required.
- Distribute daily mail, date stamped appropriately. Ensure outgoing mail has appropriate postage applied and is taken to the postal box for mailing. This role also reviews and provides recommendations for the postage contract.
**Secondary Responsibilities**
- Prepare invoices for A/R in accordance with authorization practice and procedure; including: cardlock water, work orders, service agreements, etc.
- Create Auto Withdrawal batches for cardlock water.
- Sort and file accounts receivable documents maintains supporting files for audit purposes.
- Produce monthly reports of outstanding A/R, contacts delinquent accounts, and transfers to tax roll or collection.
- Purchase office supplies in accordance with budget provisions and purchase order support. Purchasing and maintain stock of stationary and additional supplies for administration office.
- Purchase other items including business cards when requested by staff.
- Purchase office furniture.
- Resolve shipment errors.
- Process tax notices for postage and mail direction at tax time.
- Participate in training and exercises for the Emergency Coordinator Center, and willing to be a participant of the ECC response team.
- Participate in Lethbridge County’s Health and Safety Program, and willing to perform duties related to Safety.
- Perform other duties related to the position as required or assigned.
**Qualifications**
- Diploma in Business Administration or related program
- Proven experience in a customer service role (1-3 years minimum).
- Strong phone etiquette with the ability to communicate clearly and effectively in English.
- Proficient in data entry with attention to detail for accurate record keeping.
- Strong interpersonal skills with the ability to build rapport with customers quickly.
- A positive attitude and willingness to learn in a fast-paced environment.
Join us as we strive to deliver outstanding service while fostering a supportive work environment
**Job Types**: Full-time, Permanent
Pay: $50,000.00-$60,000.00 per year
Additional pay:
- Overtime pay
**Benefits**:
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
Flexible language requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- Data entry: 1 year (required)
- Customer service: 1 year (required)
Work Location: In person
Application deadline: 2024-11-04
