Policy Change Assistant

2 weeks ago

Winnipeg, Canada Canada Life Assurance Company Full time

**Job Description**:
**We are Canada Life**

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Be your best at Canada Life.

We are looking for a
**_Bilingual Living Benefits_**
**_Policy Change Assistant_**

The primary objective of the Policy Change Assistant (PCA) is role is to provide superior service, timely, accurate and cost-effective administration of the GWL & CL Living Benefits block of business.

Staff members are required to provide first rate customer service within established service standards
** - **Service to Policy Owners, Advisors, Product Solution Centre staff, Managing General Agency (MGA) staff, Regional Marketing Centre (RMC) staff etc.

**What you will do**
- The Policy Change Assistant is expected to communicate verbally, and in written form to the appropriate Clients, Advisors, Brokers, and Regional Marketing Centre staff
- The Policy Change Assistant is required to work with correspondence and forms in English and French. This includes assembling daily output on behalf of Client Service Representatives
- Accurate administration of CL & GW LB block of policies
- Sorting and redirecting daily output to the appropriate areas

**What you will bring**
- Commitment to actively live our value that ‘’Customers are at the center of what we do’’
- Excellent verbal and written communication skills in both in both English and French
- Strong mathematical and analytical skills
- Excellent organizational and time management skills with the ability to manage multiple tasks effectively and adjust to changing priorities and deadlines
- Excellent customer service skills
- Proven ability to learn and grasp new concepts, with high attention to detail
- Proficient PC skills using MS Office products
- Ability to remain flexible and work as part of a team as well as independently

**Be your best at Canada Life

**We are one of Canada's top 100 employers**
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_

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