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Order Processing/customer Service Specialist

2 weeks ago

Chilliwack, Canada Lustre Products Ltd Full time

**Order Processing/Customer Service Specialist**

Lustre Products Ltd. is a local Chilliwack, BC manufacturer and supplier of high-end elevator and escalator parts worldwide. We are currently looking to fill the role of **Order Processing/Customer Service Specialist**. If you have or want to gain experience in a modern, clean manufacturing facility and are looking to start a great career with opportunities for growth, send us your resume

**We Offer**:

- Two (2) shift schedules:

- 4-day work week - Monday to Thursday from 7:00am to 5:30pm
- 5-day work week - Monday to Friday from 7:00am to 3:30pm
- Work / Life Balance
- A competitive starting wage of $24.00 per hour with regular performance reviews
- 100% Company-paid extended health care plan (no co-pay)
- Company-sponsored BBQ’s, lunches, employee recognition and more

**We Want You To**:

- Have a solid work ethic, be reliable, self-motivated, and effectively manage your time
- Communicate, collaborate, and problem-solve well within teams
- Be fluent in English, both written and verbal
- Have strong computer skills with aptitude to learn new ERP/CRM software
- Have proficient knowledge of Customer Service, and standard office practices and procedures
- Possess great attention to detail
- Show the ability to work with mínimal supervision as well as in a small teams
- Be a team player who possesses interpersonal skills
- Support customer’s needs and strives to meet or exceed expectations and timelines
- Handle high workloads, competing demands, interruptions, and distractions with poise and ease

**You Will be Completing**:

- Receiving and processing customer orders accurately and efficiently
- Communication with customers to confirm order details and address any inquiries
- Supporting customer’s needs and strives to meet or exceed expectations and timelines
- Maintaining a strong knowledge of products, pricing, and company policies to offer accurate information to customers
- Utilizing data entry skills to input order information into the system
- Analyzing orders for accuracy and completeness
- Assisting with upselling products or services to enhance customer experience
- Managing multiple projects ensuring all projects meet key deadlines
- Coordination with different departments to ensure timely order fulfillment and delivery
- Resolution of any order discrepancies or issues in a prompt and professional manner
- Maintaining organized customer records including quotes, sales orders, and related documentation
- Resolving customer complaints or concerns promptly and escalate complex issues, as necessary
- Developing new sales leads and prospects
- Facilitating the execution of quarterly marketing campaigns

**Job Type**: Full-time, Permanent

**Inquire, apply, and join our team**
- If selected to participate in the recruitment, selection and/or assessment process, please inform Lustre Products of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your accommodation and inclusion._

**Job Types**: Full-time, Permanent

Pay: $24.00 per hour

**Benefits**:

- Company events
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Day shift

Ability to commute/relocate:

- Chilliwack, BC V2R 0C3: reliably commute or plan to relocate before starting work (required)

Work Location: In person