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Helpdesk Analyst

2 weeks ago

Winnipeg, Canada Civil Service Superannuation Board Full time

**Helpdesk Analyst**

At the Civil Service Superannuation Board (CSSB), our pension plan members and their future are at the heart of everything we do. With $9.7 billion in assets and 54,000 members, we’re kind of a big deal here in Manitoba We’re looking for exceptional employees who are willing to learn and make a positive difference

**The Role**:
As part of our Management Information Systems team, the Helpdesk Analyst position is a hands-on role that provides opportunities to support a broad range of tasks such as:

- Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, phones, and other IT equipment.
- Escalate complex issues to higher-level support teams when necessary.
- Maintain accurate records of service requests and resolutions in the helpdesk system.
- Assist with system updates, patches, and routine maintenance tasks.
- Contribute to documentation of procedures, FAQs, and knowledge base articles.
- Monitor and verify system backup completion, escalating failures when necessary.
- Support IT projects and rollouts as required.

**What you need**:

- Diploma or degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 3+ years previous experience in a helpdesk or technical support role preferred.
- Excellent problem-solving skills and attention to detail.
- Basic understanding of networking.
- Excellent communication and interpersonal skills.
- Customer service-oriented with a problem-solving mindset.

**Why CSSB?**

We work in a true team environment where we respect and support each other. There is always something new to learn. We encourage employee development through experiences, projects, and formal and informal education. We challenge ourselves to look for better ways to serve our members. When something isn’t working or could be improved, we explore how to fix it. We never say, “That’s just the way we do things.” If there’s a better way, we find it.

We offer competitive salaries. We also offer comprehensive benefits to support your health, work/life balance, and overall wellness.
- A defined benefit pension plan that provides lifetime guaranteed income in retirement
- Dental, vision, and drug coverage
- Health spending account
- Excellent vacation accrual giving you time to recharge
- Sick, compassionate, and family-related leave
- Wellness allowance and onsite fitness centre
- Employee assistance program
- Ongoing professional development

**Closing Date**:Applications must be received by Monday, October 6, 2025.

**Job Types**: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- Paid time off
- Vision care
- Wellness program

**Experience**:

- previous helpdesk or technical support: 3 years (required)

**Location**:

- Winnipeg, MB R3C 3T1 (preferred)

Work Location: In person