Program Manager, Community Engagement

**Department**: External Relations
**Employee Group**: Exempt
**Location**: 4515 Central Boulevard, Burnaby

**Our External Relations Department is seeking a Program Manager, Community Engagement who will develop and manage public, Indigenous, and stakeholder engagement processes to support large wastewater infrastructure and policy projects.**

**You are: A strategic thinker with experience coordinating engagement initiatives on large infrastructure and/or policy projects. You bring strong communication, planning, and facilitation skills to the table along with experience in public, Indigenous, and stakeholder engagement. You are a confident team player who enjoys working on complex projects and is able to multi-task. You enjoy working on multiple diverse projects simultaneously. You are motivated to deliver quality work and pay close attention to detail. You are strong in expressing your perspective and also value listening and learning from your colleagues. At Metro Vancouver, we operate in a dynamic and fluid environment so the ability to think strategically as well as adapt to changing conditions will be important.**

**The Program Manager, Community Engagement reports to the Director, Communications-External Relations and falls within our Management / Leadership, Level 3A job family.**

**This role**:

- Manages a community engagement program and develops engagement and consultation strategies, budgets and timelines to meet departmental and corporate objectives; provincial regulatory guidelines and requirements; and the needs and interests of target audiences for major projects. Responsible for ensuring engagement and consultation plans and activities balance public, corporate, and Board priorities.
- Accountable for the program’s budget preparation, reporting and resource allocations. Monitors and controls spending to ensure the effective and efficient expenditure of allocated funds within the approved budget. Works closely with the Director to determine overall priorities and contributes to the preparation of long range strategic and financial plans of the division and department.
- Leads the development and execution of diverse initiatives such as proactive mitigation measures; First Nations engagement processes; public participation; stakeholder engagement; and quick responsive measures to significant public concerns.
- Manages programs in consultation with the Director and other senior staff. Allocates staff and consultants to support the communication, engagement and consultation initiatives for planned and ongoing projects.
- Designs programs and makes decisions based on research and consultation with multiple groups including internal staff, the province and other government agencies, First Nations, industry stakeholders and the public.
- Oversees the implementation of programs, evaluates effectiveness, and makes adjustments to ongoing or future programs as required. Streamlines business processes to improve the effectiveness and efficiency of program initiatives.
- Collaborates with other corporate communication and engagement managers to share information, economize resources, and establish and maintain consistent standards, systems and processes. Works cooperatively to ensure the delivery of effective, timely and consistent corporate messaging. Designs mitigation strategies considering projects and initiatives underway in other departments.
- Disseminates information acquired in the field enabling decisions to be made with full knowledge of public and First Nations positions and opinions.
- Ensures that regulatory requirements for public consultations are met or exceeded. Ensures regular updates are provided to the Director and other senior staff as appropriate.
- Hires, supervises, directs and develops staff, and monitors performance towards division, department and corporate objectives; ensures adherence to collective agreements and corporate policies and provides feedback regarding development and performance expectations.
- Leads, coaches and mentors staff. Recognizes the importance of leadership, supervisory and technical training; develops and sustains a flexible workforce encouraging staff to pursue opportunities that complement their skills and experience. Works collaboratively with staff to resolve complex technical, operational or interpersonal issues they encounter while doing their work. Acts as a resource to staff members for advice and guidance on problem situations. Ensures common understanding of long term goals and contributes to the strategic planning initiatives of the division and department.
- Establishes effective working relationships with various outside agencies and internal departments and facilitates high profile, high conflict consultation and engagement activities as a representative of Metro Vancouver. Upholds Metro Vancouver’s reputation through positive and forthright dealings and anticipates reactions and outcomes allowing for the preparation of response