Unit Operational Support Worker

POSITION TITLE

Unit Operational Support Worker

SHIFT TYPE

Rotating days, evenings, nights, weekends, & holidays

DEPT/PROGRAM

Emergency and Security Services

JOB CLASS

Operational Support Worker

EMPLOYMENT TYPE

Full-Time

RATE OF PAY

$27.95 - $31.58 per hour

WORK SCHEDULE

37.5 hours per week as per Schedule

EMPLOYEE GROUP

OPSEU

POSTING TYPE

Open

POSTING DATE

September 9th, 2025

HYBRID ELIGIBLE

No

NUMBER

1

Waypoint Centre for Mental Health Care is a 315-bed academic and teaching hospital that provides specialized mental health, addiction and geriatric care. Located on the shores of Georgian Bay, we serve some of the most complex and disadvantaged individuals in Ontario and are the sole provider of high-secure forensic mental health services in the province.

The Manager of Emergency and Security Services is currently seeking a full-time Unit Operational Support Worker. The purpose of this dynamic position is to reduce confinement and enhance the quality of life for our patient population. This position serves as the crucial link between the patients, the clinical team, and the security/emergency services departments, with the primary goal of contributing to a more therapeutic and inclusive environment.

**KEY ACCOUNTABILITIES**:

- Assist with the coordination and facilitation of activities, and strategies to reduce patient confinement on the unit and on the program.
- Escort patients outside the unit or building for walks, courtyard time, and other supervised activities to promote integration and reduce isolation.
- Facilitate the logistics of on-unit activities, such as e.g. hairdressing, groups, courtyard, dining room.
- Provide direction, oversight, training, and awareness related to security and emergency policies and procedures to staff and patients. e.g. patient use of electronics, mail and parcel process.
- Serve as the communication liaison between the program unit and the emergency and security services department.
- Support and facilitate unit-wide or building-wide mock code exercises to ensure readiness and compliance.
- Support all emergency code situational including planned interventions, as applicable.
- Assist with patient admissions, discharges, and leave of absence processes to ensure a seamless transition.
- Maintain familiarity with security policy and procedure, including emergency response requirements, to provide informed guidance and updates at the unit level.
- Support the management of Control 1 & 2 items on the program.
- Provide on-unit auditing of key cores, environmental integrity and other safety equipment e.g. Pinels, Control box content.
- Provide relief coverage for the Forensic Security Office in extenuating circumstances.
- Managers have the right to assign additional duties and schedule alternate work locations based on operational requirements.
- Always performs all work in compliance with all hospital policies and procedures, legislation (Occupational Health & Safety Act, Fire Code, WHMIS, etc) relevant to health and safety, security and potential risk hazards.

**REQUIREMENTS/QUALIFICATIONS**:

- Province of Ontario Security License.
- Valid G Class Ontario Driver’s License.
- Completion of Incident Management Systems 100 (Emergency Management Ontario)
- Completion of the IAHSS Basic Training preferred and/or Mandatory completion after hire
- College Level Security or Law Enforcement Diploma and/or 2 years of recent Hospital Security
- Additional specialized security training and certification in healthcare/mental health care setting preferred.
- Demonstrated knowledge of safety and security principles and practices.
- Demonstrated interpersonal, analytical, customer service and organizational skills.
- Proven written and verbal communication skills.
- Proven ability to adapt readily to change.
- Models and promotes core ethical practice, Waypoint Values, and reflects an optimistic and positive attitude.
- Preference for proficiency in French/English language skills.

**HOW DO I APPLY?