System Analyst

**About the City of Hamilton**

**Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason**

**JOB POSTING**

JOB ID #: 21381

System Analyst - Enterprise Resource Planning
Corporate Services
Information Technology
55 York Blvd., 6th Floor

NUMBER OF VACANCIES: 1

UNION/NON-UNION: Non Union Mgmt Professional

HOURS Of WORK: 35.00 per week
- GRADE: 5
- SALARY/HOUR: $48.144 - $60.180 per hour- Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

STATUS/LENGTH: Full-Time Temporary (Up to 24 months)

Job Description ID #: A9984

SUMMARY OF DUTIES

The Systems Analyst (ERP) works on small and medium projects, or a sub-set of functionalities on complex projects, that requires experience in multiple technical environments (ie. Utility Billing Systems, Kronos, Computer Aided Dispatch(CAD), Records and Document Management Software(FDM), Trapeze) and possesses knowledge in core business processes (ie Enterprise Resource Planning).

This position has regular access to confidential HR and Finance data; or supplies confidential data to these systems.

GENERAL DUTIES

Prepares or contributes to work plans including time/effort estimates for assigned components or functions of larger projects or maintenance initiatives.

Develops functional and technical specifications from detailed business requirements.

Prepares development and implementation work plans and manages time and processes to achieve stated goals, deliverables and timelines.

Leads development and implementation initiatives based on project plans.

Designs, develops and executes system test plans including development of test cases and test scripts in collaboration with the Business Process Analyst.

Prepares development and implementation work plans and manage time and processes to achieve stated goals, deliverables and timelines.

Leads development and implementation initiatives based on project plans.

Supports the creation and execution of User Acceptance test plans and test scripts.

Documents issues/problems in relevant logs; participates in review of such issue/problem logs and in the identification of potential resolutions.

Maintains an effective relationship with Information Technology staff to assist with quality assurance, program logic, and data processing.

Serves as a mentor to Application Support Analysts and rotating Cooperative education work-term positions

Implements modules, patches, upgrades related to the Corporate ERP systems (eg. Utility Billing Systems, Kronos, Computer Aided Dispatch (CAD), Records and Document Management Software (FDM), Trapeze, etc.) according to industry defined standards and best practices.

Produces work products pertaining to the work assigned with initial guidance and moderate autonomy. Manages and reports on functional design and development activities for
own work.

May be required to provide on call support to users.

May be assigned to an initiative or project requiring the individual to take direction from other IT Managers, Supervisors and/or Project Managers.

Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Performs other duties as assigned, which are directly related to the major responsibilities of the job.

QUALIFICATIONS

University Degree or College Diploma in Computer Science, Information Systems or related discipline.

Advanced working knowledge of relational database management system software (ORACLE, SQL Server) and SQL (Structured Query Language) along with Microsoft Access, MySQL or SQL (Structured Query language).

Provide mentorship to Applications Support Analysts - guidance, advice, feedback regarding development languages, the development lifecycle and workplace culture.

Ability to translate business requirements into design, functional and technical specifications.

Knowledge of fundamental ITIL standards and SOA standards.

Proven analytical and problem-solving abilities.

Ability to make sound and logical judgments.

Strong interpersonal, written, and oral communication skills.

Disclaimer:
**Terms**:
The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respec