Customer Service

6 days ago

Etobicoke, Canada Atlas Promotions Inc Full time

**Job Summary**

**Responsibilities**
- Assist customers with inquiries regarding products, services, and account information.
- Resolve customer complaints and issues promptly and effectively.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Upsell products and services based on customer needs and preferences.
- Communicate clearly and professionally with customers to ensure a positive experience.
- Analyze customer feedback to identify trends and areas for improvement.
- Collaborate with team members to enhance service delivery.

**Skills**
- Strong data entry skills with attention to detail.
- Bilingual proficiency in English and Spanish is highly desirable.
- Excellent communication skills, both verbal and written.
- Proficient in phone etiquette to ensure professional interactions with customers.
- Proven experience in customer service or sales roles is preferred.
- Ability to upsell products effectively while maintaining customer satisfaction.
- Strong analytical skills to assess customer needs and provide appropriate solutions.
- A positive attitude with a commitment to delivering exceptional service.

Join us as we strive to provide the best possible experience for our customers

**Job Types**: Full-time, Permanent, Casual

Pay: $18.00-$25.00 per hour

Additional pay:

- Bonus pay
- Commission pay
- Overtime pay
- Tips

**Benefits**:

- Casual dress
- Company events
- Flexible schedule
- Mileage reimbursement
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Licence/Certification:

- Class G Licence (required)

Work Location: In person

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