Manager, Patient Engagement

**OVERVIEW**

The Patient Engagement Manager will lead and expand patient and family engagement initiatives at Michael Garron Hospital (MGH), ensuring that patient voices shape hospital policies, programs, and services. This role will oversee the development and integration of patient engagement strategies, ensuring equitable, inclusive, and culturally responsive care.

A key responsibility will be managing the Indigenous Patient Navigator, the first of potentially multiple patient navigation roles designed to support priority populations. As MGH expands its commitment to addressing health equity, additional population-specific navigators may also report to this position in the future.
- and family-centered care principles into hospital operations and quality improvement initiatives.

This role will play a critical part in strengthening patient and family partnerships at MGH, ensuring that diverse voices contribute to improving care experiences and health outcomes. With an expanding Patient Navigation Program, the Patient Engagement Manager will help shape the future of culturally safe and inclusive care at the hospital.

**KEY RESPONSIBILITIES**

**Patient & Family Engagement Leadership**
- Develop and implement hospital-wide patient engagement strategies, ensuring meaningful participation of patients and families in decision-making.
- Oversee and expand the Patient Experience Panel (PEP), ensuring Patient Partners play an active role in shaping hospital programs, policies, and quality improvement efforts.
- Lead co-design initiatives, integrating patient input into hospital service planning and strategic priorities.
- Establish engagement programs to better support marginalized populations, including immigrant communities, individuals experiencing homelessness, and other equity-deserving groups.

**Oversight of Patient Navigators**
- Provide leadership, mentorship, and strategic direction for the Indigenous Patient Navigator, ensuring alignment with patient-centered care goals.
- Develop a scalable framework for future priority population navigator roles, supporting expansion based on community needs and hospital priorities.
- Work collaboratively with frontline teams, community partners, and hospital leadership to ensure navigation services are effectively integrated into care pathways.

**Education & Capacity Building**
- Develop and implement staff training programs on best practices in patient engagement and culturally responsive care.
- Provide coaching to frontline teams on how to integrate patient voices into clinical care and decision-making.
- Promote a hospital-wide culture that values patient
- and family-centered care as a core part of service excellence.

**Quality Improvement & Strategic Planning**
- Support and report on quality improvement initiatives by embedding patient engagement into hospital priorities and reporting on progress.
- Ensure compliance with accreditation requirements and best practices for patient and family engagement.
- Monitor engagement effectiveness through data analysis, patient feedback, and outcome measures to refine and improve patient involvement strategies.

**EDUCATION**
- Bachelor’s degree in a healthcare-related field (e.g., Nursing, Social Work, Health Administration).
- A Master’s degree in Healthcare Administration, Nursing, or a related field is an asset.

**QUALIFICATIONS**
- Minimum 5 years of experience in patient engagement, healthcare quality, or related fields.
- Experience working with Indigenous communities and other marginalized populations is a strong asset.
- Proven leadership in developing patient engagement programs and integrating patient voices into healthcare settings.

**Skills & Competencies**:

- Strong facilitation, stakeholder engagement, and program development skills.
- Expertise in culturally responsive care, health equity, and EDIB (Equity, Diversity, Inclusion, and Belonging) principles.
- Ability to develop and scale patient engagement initiatives, including the expansion of patient navigator roles for priority populations.
- Excellent communication, leadership, and strategic planning abilities.
- Good work and attendance record required.
- All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto EastGeneral Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
- All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patientand staff safety policies and procedures set by MGH.
- All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.