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Patient Engagement Coordinator

3 weeks ago

Toronto, Canada Centricity Research Full time

Centricity Research believes that everyone deserves an opportunity to help advance medicine - for themselves and for those they love. We are committed to connecting real-world opportunities in clinical research studies with people across the globe.
- We educate and empower our patients who are partners in this work.
- We are building the world's most passionate and skilled team of clinical researchers, and administrative team members, who are valued and supported over an entire career.
- We create value for our sponsors worldwide by providing great service and timely, accurate results.

**How We Work**

We are passionate about the work we do and strive to incorporate our Core Values in all we do.

Our Core Values are:

- Quality.
- Care.
- Be the Change You Seek.
- One Team.
- Grow for Good.
- Own It.

**Position Summary**
- Are you interested in clinical research?
- Are you someone who excels in a cross-functional, team-oriented role?
- Are you a multi-tasker who takes initiative andworks best in a fast-paced environment?

If you answered yes, then our Patient Engagement Coordinator role may be the right fit for you
- ** Minimum availability: 3 times per week **and** weekends**

**Essential Functions**
- Collaborate with clinical operations team on designing enrollment and retention initiatives and contingency plans to optimize patient enrollment
- Learn and maintain knowledge regarding clinical research studies including inclusion and exclusion criteria for multiple studies
- Obtain and maintain accurate documentation of patient information in clinical trial management system
- Review, call and update sponsor patient portals as needed
- Schedule and reschedule Prescreen and Screen visits
- Conduct database query reviews and outbound calls to assess study interest
- Provide study metrics and ongoing feedback on recruitment outcomes
- Links and manages leads from social media ads, web leads, physician referrals, refer-a-friend, and any other incoming form of leads, patient information data entry for recruitment and enrollment
- Participate in community engagement activities and health initiatives to promote Centricity Research and outreach
- Deliver high-level customer service and maintain teamwork
- Perform other duties as requested or assigned related to patient recruitment and enrollment.

Ready to be part of something bigger than yourself? We are excited to review your resume and cover letter explaining why you would be a good fit for our unique and fun team.

EDUCATION/EXPERIENCE

**Minimum**:

- Post-secondary scientific diploma/certification or 2 years minimum experience working in a healthcare setting

**Preferred**:

- Experience in sales and/or patient recruitment

CORE COMPETENCIES/SKILLS
- Prerequisite (Essential):_
- Excellent communication skills (verbal and written)
- Excellent computer skills (MS Word, Excel and Outlook)
- Attention to detail
- Ability to manage time efficiently
- Ability to work under mínimal supervision, identify problems and help find solutions
- Strong team player
- Proficient level of clinical, interpretive and analytical skills with organizational skills for project planning
- Proficiency in electronic health records and/or medical terminology
- Strong knowledge of ICH GCP, FDA & HC Division 5 guidelines preferred
- Foundation:_
- Conflict resolution
- Receptive to feedback
- Empowering & Developing others
- Empathy Skills
- Planning and organizing skills
- Excellent problem-solving skills
- Achievement oriented
- Analytical ability
- Initiative
- Decision making
- Leadership:_
- Forward thinking
- Innovative
- Creative
- Strategic thinking
- Self confidence
- Strong interpersonal skills

PHYSICAL DEMANDS
- Physical demands include but not limited to prolonged sitting, light lifting, standing, reaching, walking, and bending.
- Frequently required to complete work on the computer in a seated position
- May be required to lift light boxes (10 - 20lbs)