Patient & Family Engagement Program Manager

**About SickKids**:
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

**Position Description**:
The Patient and Family Engagement Program Manager shapes and manages the Patient and Family Engagement Program at SickKids. This includes overseeing, coordinating and maintaining a robust Family Advisory Network (FAN) and ensuring that the voice of Patient and Family Advisors (Advisors) is heard and brought to various hospital committees and initiatives across the organization. The Program Manager will develop/implement frameworks and policy to define and articulate patient and family engagement, the role of Advisors, and the recognition of Advisors. They will also have oversight for the recruitment, onboarding, orientation, ongoing engagement, and retention of Advisors and will evaluate and make improvements to these processes on an ongoing basis. The Program Manager will promote a culture of patient and family engagement and work with teams across the organization to advance engagement in initiatives that aim to improve the quality of care and the experience of patients and families. Additionally, the Program Manager will:

- Implement strategies to ensure diverse representation on the FAN
- Manage the Family Faculty Program
- Provide regular feedback, mentorship and coaching to Advisors
- Promote and support patient and family engagement throughout the hospital including the Learning and Research Institutes
- Work closely with the Patient and Family Engagement Coordinator and oversee the recruitment, onboarding and orientation of new Advisors.
- Facilitate the placement of Family Advisors on hospital committees and projects based on the requirements of the assignment and the skill/competence/interest of the Family Advisor
- Provide education to staff about the role of advisors and assist in identifying opportunities for patient and family engagement
- Develop and sustain a FAN communication and engagement strategy including regularl updates to internal/external website FAN content and regular communication with Advisors through newsletters and/or other mediums.
- Support the activities and meetings of the Children’s Council, Family-Centred Care Advisory Council, Research Family Advisory Committee

**The following skills are required**:

- Master’s degree in health-related field (e.g. nursing, social work)
- 2-5 years experience working with Patient and Family Advisors
- In-depth understanding of Child and Family-Centered Care and Patient and Family Engagement
- Strong presentation skills
- Expert facilitation skills
- Experience analyzing data, identifying trends, writing and presenting reports
- Strong project management skills
- Excellent interpersonal skills
- Exceptional written and oral communication skills
- Excellent organizational skills
- Advanced skills in Microsoft Suites (Word, Excel, PowerPoint, Outlook)

**Our Commitment to Diversity**:
The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital’s receipt of all necessary documentation.

**How to Apply