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Branch Supervisor

2 weeks ago

Belleville, Canada Sesco Full time

**About Us**:
We are a full line electrical distributor providing our customers with quality products and exceptional customer service. Our knowledge and expertise in the industry has established us as a dependable source for professionals in the trade. We have 11 branches across the 401 corridor from Belleville to Hamilton. Our team of experienced and knowledgeable staff strive to provide the best quality service always - at our counters, with our deliveries and through our project team.

Working at SESCO is more than just a job. A career with us means being part of a winning team that helps you prosper in a company culture where you can truly make a difference. We offer a range of development opportunities and recognize and reward you for your accomplishments. Interested in the latest and greatest? We seek continues improvement in our process, our products and ourselves. We’re at the industry forefront when it comes to technology and offer a variety of digital solutions internally and externally to make working with us easier and exciting. So, while you work on opportunities that help define your career, we’ll create the perfect environment for you to thrive.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 9 locally managed electrical and industrial distributors and have over 110 locations with coverage in 8 provinces.

**_
What’s In It For You?_**
- You will be joining a market leader with over 40 years of experience to help you elevate your potential.
- You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
- A chance to get involved in the forever growing electrical industry.
- We house the largest inventory to better service our customers and deliver on sales commitments.
- An opportunity for career development across many business departments within our organization.

**Major Responsibilities**
- Supervise and direct Counter, Administrative, and Warehouse staff to ensure timely, efficient customer service that supports business growth.
- Foster teamwork across departments to achieve branch goals, including coordinating Inside Sales support when needed.
- Review daily workloads and assign tasks to optimize productivity.
- Address performance issues promptly to maintain accountability and standards.
- Oversee all branch administrative and operational duties, ensuring timely and accurate completion.
- Manage scorecard-related tasks, including processing customer and vendor returns, defectives, yearly returns, and freight claims.
- Track and resolve customer shipping errors and ensure proper filing of all paperwork.
- Ensure compliance with the Gescan Occupational Health & Safety Program, including monthly meetings and up-to-date certifications.
- Maintain current OH&S board postings and ensure staff certifications (e.g., first aid, forklift) are valid.
- Train staff on branch processes, policies, and customer service/product knowledge standards.
- Oversee inventory management, including cycle counts, bin locations, accuracy, and loss prevention.
- Ensure the branch is clean, organized, and well-merchandised, including displays.
- Maintain warehouse and office equipment, addressing damages and repairs promptly.
- Identify and implement solutions to improve service, efficiency, and productivity.
- Resolve day-to-day personnel issues and escalate to management when necessary.
- Other tasks as needed.

**Benefits & Perks**
- We offer a competitive salary, plus a full set of benefits, including:

- Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
- Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
- Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

**Visit our other social media sites**:
Facebook: Sesco Ontario
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LinkedIn: Sesco

Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos.

Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future. We have accelerated our own transition to efficient generation and use of electrical energy across our business and champion the innovation of sustainable solutions in the market.

**_ Next steps:_