Membership Representative

The YMCA of Central East Ontario operates out of three major Health, Fitness and Recreation facilities as well

as approximately 20 community locations. Our team consists of more than 350 staff members and over 150

volunteers. We proudly serve Belleville, Peterborough, the City of Quinte West, and the surrounding areas in

Hastings County, Prince Edward County, and Peterborough County.

As a charity, we are driven by core values that guide our actions and decisions: Caring, Honesty, Respect,

Responsibility, and Inclusiveness. The YMCA offers our employees meaningful jobs with the opportunity to

positively impact individuals' lives and enhance the health of our communities.

The Membership Sales & Service staff member must provide a high level of customer service to our members/program

participants and incoming callers/visitors. Also provides administrative support to the Manager of Membership and Youth

Programs.

RESPONSIBILITIES:

- Greet each member, participant, potential member, volunteer and staff with a welcoming attitude and smile.
- Create a memorable, positive experience for everyone visiting our facility
- Promote membership sales and service in a positive and professional manner
- Support and work as part of a team to ensure excellent service to both customers and fellow employees
- Be reliable and work scheduled shifts
- Volunteer coordinator for the branch
- MGS lead (Customer experience)
- Administrative tasks (managing financial assistance program, group memberships and other duties as assigned)
- Provide leadership and assist with supervision of the part time staff team
- Work with members and potential members to find out what they want, create solutions and ensure everyone

has a great service experience

WHAT YOU WILL BRING TO THE POSITION:

- OSSD preferred.
- Excellent telephone skills and computer skills
- Excellent organizational skills and interpersonal skills with an outgoing personality
- Standard First Aid & CPR C
- Preference to those with experience working in a customer service atmosphere and those that thrive on change and

diversity

WORKING CONDITIONS:

- Requirement of Standard First and CPR
- Vulnerable Sector Check

What the YMCA of Central East Ontario has to offer:

- Pension plan is offered to all once staff qualify
- YMCA membership
- Staff discounts for Child Care
- Health, Rx, vision, dental, long term disability, and life insurance

for full time, permanent employees
- Employee Assistance Program
- Training and development opportunities
- A rewarding job

How to Apply:
Dana Schoenhals

Payroll and Human Resource Coordinator

Or

Tyler Munro

Supervisor, Membership Services

Applications will be received until January 3, 2025 by 5:00pm

We appreciate your interest in a career opportunity with the YMCA of Central East Ontario. Please note that with the high

amount of applicants, only those selected for an interview will be contacted.

The YMCA of Central East Ontario is committed to an environment that is barrier free; if you require accommodation

during the hiring process, please inform us in advance so that we can arrange reasonable and appropriate

accommodation. The YMCA of Central East Ontario values the diversity of people and communities and is committed to

excellence and inclusion in our Association.

**Job Types**: Full-time, Permanent

**Benefits**:

- Employee assistance program
- On-site gym

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

Work Location: In person

Application deadline: 2025-01-03