Membership Representative
2 weeks ago
The YMCA of Central East Ontario operates out of three major Health, Fitness and Recreation facilities as well
as approximately 20 community locations. Our team consists of more than 350 staff members and over 150
volunteers. We proudly serve Belleville, Peterborough, the City of Quinte West, and the surrounding areas in
Hastings County, Prince Edward County, and Peterborough County.
As a charity, we are driven by core values that guide our actions and decisions: Caring, Honesty, Respect,
Responsibility, and Inclusiveness. The YMCA offers our employees meaningful jobs with the opportunity to
positively impact individuals' lives and enhance the health of our communities.
The Membership Sales & Service staff member must provide a high level of customer service to our members/program
participants and incoming callers/visitors. Also provides administrative support to the Manager of Membership and Youth
Programs.
RESPONSIBILITIES:
- Greet each member, participant, potential member, volunteer and staff with a welcoming attitude and smile.
- Create a memorable, positive experience for everyone visiting our facility
- Promote membership sales and service in a positive and professional manner
- Support and work as part of a team to ensure excellent service to both customers and fellow employees
- Be reliable and work scheduled shifts
- Volunteer coordinator for the branch
- MGS lead (Customer experience)
- Administrative tasks (managing financial assistance program, group memberships and other duties as assigned)
- Provide leadership and assist with supervision of the part time staff team
- Work with members and potential members to find out what they want, create solutions and ensure everyone
has a great service experience
WHAT YOU WILL BRING TO THE POSITION:
- OSSD preferred.
- Excellent telephone skills and computer skills
- Excellent organizational skills and interpersonal skills with an outgoing personality
- Standard First Aid & CPR C
- Preference to those with experience working in a customer service atmosphere and those that thrive on change and
diversity
WORKING CONDITIONS:
- Requirement of Standard First and CPR
- Vulnerable Sector Check
What the YMCA of Central East Ontario has to offer:
- Pension plan is offered to all once staff qualify
- YMCA membership
- Staff discounts for Child Care
- Health, Rx, vision, dental, long term disability, and life insurance
for full time, permanent employees
- Employee Assistance Program
- Training and development opportunities
- A rewarding job
How to Apply:
Dana Schoenhals
Payroll and Human Resource Coordinator
Or
Tyler Munro
Supervisor, Membership Services
Applications will be received until January 3, 2025 by 5:00pm
We appreciate your interest in a career opportunity with the YMCA of Central East Ontario. Please note that with the high
amount of applicants, only those selected for an interview will be contacted.
The YMCA of Central East Ontario is committed to an environment that is barrier free; if you require accommodation
during the hiring process, please inform us in advance so that we can arrange reasonable and appropriate
accommodation. The YMCA of Central East Ontario values the diversity of people and communities and is committed to
excellence and inclusion in our Association.
**Job Types**: Full-time, Permanent
**Benefits**:
- Employee assistance program
- On-site gym
Schedule:
- Holidays
- Monday to Friday
- Weekends as needed
Work Location: In person
Application deadline: 2025-01-03
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