Assistant Retail Operations Manager

GROW With US

Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. We couldn't serve our customers, landlords, and partners in airports, commuter terminals, hotels, and casinos without the continued support of our greatest assets: our team members. We're dedicated to hiring and training exceptional team members, who are committed to serving the customer as the Traveler's Best Friend. We strive to ensure we're fulfilling our team members' career potentials through training, skills development, and career pathways - as our team members grow and succeed both personally and professionally, so does Hudson.

What We Will Offer You:

- A Competitive Salary
- A 20% off Hudson Employee Discount
- A 50% off Hudson Food & Beverage Discount
- Parking and Transit reimbursement

This Assistant Retail Operations Manager Job Is For You, If You Enjoy:

- Supporting the General Manager to ensure that all store daily operating procedures are performed on a timely basis as required while promoting a corporate image of excellence through a strong work ethic, leadership by example, and the consistent delivery of excellent customer service and store visual presentation.
- Maximizing sales through the development and supervision of sales associates.
- Working at Toronto Pearson International Airport

Your Team is counting on you as an Assistant Retail Operations Manager to:

- Have open and flexible availability to work any shift on weekdays, weekends, and holidays
- Work a Full-Time schedule

Key Accountabilities:

- Conducts store opening/closing/ shift change procedures
- Provides staff training
- Performs all cash register preparation, float verifications, spot checks, verification of end-of-shift cash reconciliations, void processing and deposits
- Ensures that money is secured at all times and cash in excess of $500 is removed from the register for safekeeping
- Ensures that daily counts on cigarettes, phone cards, newspapers, and other items as required are conducted consistently and that any discrepancies are reported immediately to the Operations Manager
- Ensures that staff report to work on time, dressed in clean full uniforms, including nametags
- Ensures all sales associates are aware of daily sales targets
- Ensures customers are greeted promptly and served by knowledgeable, well-trained associates
- Demonstrates effective management of customer queuing
- Ensure telephones are answered in a consistent business-like manner and are used only for business-related purposes
- Ensures that all staff tardiness and absences are reported to management
- Ensures that sales associates are assigned daily duties and never congregate in the vicinity of the cash desk
- Ensures that staff is aware of procedural changes and/or other latest memorandums
- Ensures that staff are offering an up-sell/add-on sale to each customer
- Has an in-depth knowledge of products sold and ensures replenishment and proper rotation of stock on the sales floor
- Ensures all damaged goods are returned to the warehouse properly tagged
- Ensures that housekeeping standards are maintained (i.e. dusting, folding, replacement of burnt light bulbs, sweeping, mopping)
- Maintains an ever-vigilant theft and shoplifting awareness and enforces cash register and other policies controlling internal shrink

Required Qualifications:

- 2 or more years of retail supervisory experience
- Must have a valid driver's license and vehicle due to operating hours
- Consults and helps plan daily activities with General Manager/ Operations Manager and other Supervisors; manages the activities of staff
- Provides supervision and support to store staff
- Works with on-site jobbers and sales representatives
- Approachable and interactive leadership qualities
- Ability to work in a fast-paced environment
- Good time-management skills and multi-tasking abilities
- Good problem-solving skills
- Ability to successfully clear a fingerprint-based criminal history records check

Preferred Qualifications:

- High School Diploma or equivalent

Some of our Company-Offered Benefits & Perks Include:

- Health & Well-Being: Medical/Dental/Vision Insurance
- Paid Time Off
- Various Personal and Parental Leave Programs
- Retirement Programs & Matching Employee Contributions: 401K & RRSP
- Employee Recognition & Anniversary Programs
- Training, Development, and Growth Opportunities
- Tuition Assistance & Scholarship Programs

Hudson is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. We are committed to creating an inclusive workplace in which we value diversity and unique experiences