Retail Manager Operations
1 week ago
Job Title**:Retail Operations Manager**
Reports To: Operations Manager, General Manager, Owner
Locations: Multi-site (3 current retail bakery locations; 4th opening soon)
Employment Type: Full-time, forty (40) hours per week
Position Summary:
Key Responsibilities:Team Leadership & Development
- Support and guide retail store managers and front-of-house teams across all locations.
- Foster a strong sense of hospitality, product knowledge, and team culture.
- Oversee scheduling, hiring, onboarding, training, and ongoing team development.
- Provide regular coaching and feedback to help team members succeed.
Retail Operations & Efficiency
- Ensure each location runs smoothly and consistently, from open to close.
- Maintain high standards for cleanliness, organization, and visual merchandising.
- Monitor inventory levels for pastries, breads, and retail items; work with production and purchasing teams to minimize waste and stockouts.
- Standardize operational procedures and identify areas for improvement.
Customer Experience
- Champion an exceptional customer experience at every location: warm, informed, and efficient service.
- Respond to escalated customer feedback with care and urgency.
- Help train staff to confidently speak about ingredients, allergens, and the story behind our products.
Sales & Store Performance
- Monitor daily and weekly sales metrics and trends across all bakeries.
- Work with managers to set achievable sales goals and track progress.
- Support seasonal promotions, new product launches, and store events.
New Store Launch Support
- Assist in all phases of the upcoming fourth location opening, including staffing, training, setup, and operational rollout.
- Help integrate new team members and systems into our existing company culture and workflows.
Cross-Team Collaboration
- Coordinate closely with production, HR, creative, and finance teams to ensure each location has what it needs to succeed.
- Relay insights and feedback from retail teams to improve overall company operations and communication.
Qualifications:
- 3 years minimum of management experience, preferably in a bakery, café, or hospitality setting
- Strong people leadership skills and a warm, customer-first mindset
- Experience managing staff schedules, performance reviews, and operational procedures
- A passion for food, especially bread and pastry, and a willingness to learn the details of our products
- Highly organized, detail-oriented, and able to juggle multiple priorities across locations
- Comfortable interpreting sales data and using it to inform decisions
- Able to travel regularly between store locations and assist with early mornings, weekends, or coverage as need
- Able to work 5 days a week, Thursday through Monday. 24 hours a week will be spent on the floor between the 3 locations and 16 hours spend on administrative duties.
- Food safety or First Aid certification is an asset
**Benefits**:
- Competitive salary starting at $50k
- Extended health and dental benefits
- Paid vacation and sick time
- Staff discount at all locations
- Opportunities for growth within a supportive, growing bakery team
Pay: From $50,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care
**Experience**:
- Management: 3 years (required)
Work Location: In person
Expected start date: 2025-08-04
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