Collections Representative

3 days ago

Vaughan, Canada Provident Energy Management Inc. Full time

**ROLE**
- The Collections Representative is responsible for the timely collection, escalation, and resolution of all past due accounts. The position reports to the Collections Manager, and is directly responsible for the collection of a portfolio of customer accounts. The Collection Representative ensures all accounts receivable goals, objectives, and agreed upon levels of service are met.

**RESPONSIBILITIES**:
**Essential Duties and Responsibilities **include, but are not limited to the following:

- Manage an assigned portfolio of customer accounts.
- Monitor and collect all past due invoices
- Identify, resolve, and escalate in a timely manner all issues and/ or disputes to the appropriate people.
- Investigate and resolve all short payments and deductions.
- Reconcile all customer accounts and process all credit notes, offsets, and refund requests.
- Record in a clear and concise manner all collection activities / comments and contact information.
- Ensure all Accounts Receivable policies and procedures are followed.
- Provide an accurate probability of bad debts on a monthly/quarterly basis.
- Provide a high level of customer service in a professional and courteous environment.
- Provide initiative and ideas on the improvement of work processes.
- Other duties as assigned to meet team objectives.

**CORE COMPETENCIES**:

- Adaptability
- Communication
- initiative
- Dependability
- Organization Skills
- Problem Solving
- Teamwork

**REQUIREMENTS**
- A minimum of two (2) years’ work experience for a utility provider
- A minimum of two (2) years’ work experience in Credit and Collections
- Must be proficient in MS Office
- Ability to deliver exceptional customer service and collection results in a fast paced and changing environment
- Strong written & oral communication skills
- Self-motivated, well organized and the ability to learn quickly
- Excellent interpersonal skills with experience making a high volume of collection calls
- Energetic team player

**WORKING CONDITIONS**
- Office environment with frequent sitting at a desk
- Manual dexterity required to use desktop computer and peripherals.
- Lifting or moving up to 10lbs may be required.

**P**
**lease note**: Any estimated salaries represented by Indeed may not be an accurate representation of the earning potential for this position.

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