Outbound Call Centre Agent

2 days ago


North Bay, Canada Zedd Customer Solutions Full time

**Job Summary**

**Responsibilities**
- Conduct outbound calls to prospective customers to promote products and services.
- Utilize effective phone etiquette and communication skills to build rapport with customers.
- Perform data entry tasks accurately while maintaining detailed records of customer interactions.
- Analyze customer needs and provide tailored solutions to enhance their experience.
- Upsell additional products or services based on customer inquiries and interests.
- Maintain a high level of customer service throughout all interactions.
- Collaborate with team members to achieve departmental goals and improve processes.
- Stay informed about product updates and industry trends to provide accurate information.

**Qualifications**
- Proven experience in a call center or sales environment is preferred.
- Strong data entry skills with attention to detail.
- Excellent communication skills in English.
- Demonstrated ability in customer service, sales, and upselling techniques.
- Strong analytical skills to assess customer needs effectively.
- Availability between Monday to Saturday from 9:00 AM to 9:00 PM EST

**Job Types**: Full-time, Permanent

Pay: $17.20 per hour

Expected hours: 35 - 44 per week

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

Work Location: In person



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