Technical Support Advisor

4 days ago

Longueuil, Canada mdf commerce Full time

**Location**:Longueuil, QC **—Possibility to work from home #LI-Remote**

**mdf commerce Inc **. is an international team of approximately 650 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of its B2B and B2G customers.

We are currently looking for a Technical Support Advisor to join our IT team.

**What will your main responsibilities look like?**

In this role, you will be led to:

- Answer support requests from internal users by providing professional and efficient technical assistance.
- Resolve IT incidents and service requests within established deadlines.
- Escalate or redirect incident tickets to level 2 or appropriate teams in a timely manner if the problem requires corrective action or specific expertise.
- Document tickets properly, clearly and in detail.
- Follow up regularly with the caller and keep incident tickets up to date.

**What elements of your professional background will be necessary and useful in this role?**
- Patience, listening skills, ability to understand a situation and communicate with users with different levels of IT knowledge.
- Ability to manage priorities and handle several requests in succession.
- Excellent English and French language skills, both oral and written, due to frequent interactions with English and French-speaking internal and external colleagues and partners across Canada and the United States.
- Demonstrate rigor, organization and autonomy in his/her work, as well as interpersonal skills, courtesy and politeness in all communications.
- Willingness to learn quickly, embrace change and be able to adapt to a constantly evolving environment.
- Familiarity with IT services center operations and ability to contribute to its improvement.
- Willingness to be part of an expanding company looking to double its size in the next one to two years.

**Which qualifications are we looking for?**
- Attestations of Collegial Studies (ACS) in computer support or Diploma of Collegial Studies (DEC) in computer science or related certifications/experience.
- Good understanding of Microsoft Office 365 suite, Azure, Win 11 environment.
- Knowledge of TCP/IP would be an asset.
- Good understanding of ITIL would be an asset.
- Experience with Jira would be an asset.

**mdf commerce **subscribes to a program of equity and equality in employment.

  • Technical support specialist

    7 days ago

    Longueuil, Canada D-BOX Technologies Inc. Full time

    We are seeking a Technical Specialist, Customer Service, who will be responsible for providing direct assistance, mainly by email and telephone, to all internal and external D-BOX customers, making recommendations for continuous product improvement, participating in the design and development of various management tools, and developing standard processes for...

  • Supervisor, Technical Support

    1 week ago

    Longueuil, Canada Groupe Civilia inc. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 5 years or more - Computer science - or equivalent experience **Work setting**: - Consulting firm - Private sector **Tasks**: - Respond to users experiencing difficulties with computer - Collect, organize and maintain a...

  • Senior corporate Tax advisor

    1 week ago

    Longueuil, Canada Agropur Full time

    Job Type: Regular Invest in you, JOIN AGROPUR. We DAIRY you! Agropur is looking for a Senior corporate Tax advisor to join its team in St-Hubert. The Senior Corporate Tax Advisor collaborates on the taxation of the cooperative and its Canadian and U.S. subsidiaries. This role assists the Corporate Tax Director and works with the existing Senior Tax Advisor...

  • Advisor, Internal Sales

    6 days ago

    Longueuil, Canada TW Full time

    Company Description **Be part of a community of authentic, proud and trusted people.** Our Heavy Vehicle Parts Division is the country’s largest network. This division’s banners include Traction, TW and Cadel. Servicing the transport, construction and farming sectors, we keep them moving **forward**. This makes for a special kind of workplace. We have...

  • Advisor, Internal Sales

    1 week ago

    Longueuil, Canada TW Full time

    **Company Description** Be part of a community of authentic, proud and trusted people.** Our Heavy Vehicle Parts Division is the country’s largest network. This division’s banners include Traction, TW and Cadel. Servicing the transport, construction and farming sectors, we keep them moving **forward**. This makes for a special kind of workplace. We have...

  • Senior Manager, Assurance Professional Standards

    1 week ago

    Longueuil, Canada MNP Full time

    Job Details Description Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.  Make an impact with our Assurance Professional Standards - Technical Services team as a Senior Manager. This diverse team of professionals provides...

  • Support technique à la réparation/ Technical repair support

    4 days ago

    Longueuil, Quebec, Canada RTX Full time

    Date d'affichage / Date Posted: Pays / Country:CanadaEmplacement / Location:LOC Chemin De La Savane,Saint-Hubert,Quebec,J3Y 8Y9,CanadaTitre du poste: Support technique à la réparationÀ propos de Pratt & Whitney CanadaPratt & Whitney Canada (P&WC) est un leader mondial de l'industrie aérospatiale établi à Longueuil, au Québec. Nous fabriquons des...

  • Technical Support Specialist — Customer Service

    6 days ago

    Longueuil, Canada D-BOX Technologies Inc. Full time

    A leading technology company in Longueuil is seeking a Technical Specialist for Customer Service. This role involves providing technical assistance to internal and external customers, participating in special projects to enhance service delivery, and ensuring documentation accuracy. Ideal candidates should have a college diploma in a relevant field, two...

  • Technical Support Specialist — Customer Service

    7 days ago

    Longueuil, Canada D-BOX Technologies Inc. Full time

    A leading technology company in Longueuil is seeking a Technical Specialist for Customer Service. This role involves providing technical assistance to internal and external customers, participating in special projects to enhance service delivery, and ensuring documentation accuracy. Ideal candidates should have a college diploma in a relevant field, two...

  • Advisor Finance Transformation

    7 days ago

    Longueuil, Canada Agropur Full time

    Job Type: Regular The Finance Transformation team is looking for an Advisor who is passionate about performance improvement and motivated to play a strategic role in transforming the finance function. Reporting to the Director – Finance Transformation, the incumbent’s primary mandate will be to plan, lead, deliver, and support process and control...