Technical support specialist
6 days ago
We are seeking a Technical Specialist, Customer Service, who will be responsible for providing direct assistance, mainly by email and telephone, to all internal and external D-BOX customers, making recommendations for continuous product improvement, participating in the design and development of various management tools, and developing standard processes for customer service.
Your mission
- Handle technical issues for D-BOX customers (institutional, commercial and private) by providing technical support via email and telephone
- Be the point of contact and take responsibility for escalations with engineering, following their progress until they are fully resolved
- Properly document information in all boxes in the information management systems, according to established D-BOX processes
- Maintain a customer-focused attitude so that all our partners receive the expected level of service
- Carefully follow the current operational procedures and contribute to improving them
- Actively participate in special projects to improve overall processes or customer service documentation
- Monitor your personal performance with the help of indicators and dashboards and make the necessary adjustments
- Offer continuing education workshops on the various products and divisions
- Provide technical support to customers on an occasional basis
- Participate in the installation of seats in theatres worldwide, with specialists from time to time
Your DNA
- College diploma (DEC) in electronics, mechanics, computer science or equivalent experience
- Two (2) years of experience in a technical customer support position as well as in customer service with inbound and outbound calls
- You have a basic knowledge of networking
- You have experience working with remote connection tools (VPN, Remote Desktop, TeamViewer, LogMeIn, etc.)
- You are familiar with Office suite and the Windows environment
- You are customer-oriented, independent, organized, a team player and skilled at prioritizing
- You have strong analytical and problem-solving skills
- You are at ease in a dynamic and constantly changing environment
- You are not afraid to get out of your comfort zone
- You communicate well in French and English (Spanish or Portuguese is an asset)
- Our team must provide service between 8 a. m. and 6 p. m., Monday to Friday.
To support cinemas around the world, we’ve set up a rotating 24/ 7 emergency on- call system through a mobile app. Each team member takes on- call duty for one week, once every 5 to 6 weeks.
- An energetic team working to entertain the planet
- An opportunity to innovate, grow and make a significant impact
- A work schedule with the possibility of teleworking
- Skills development and training
- Personal days
- Annual credit for physical activities ($350)
- Salary commensurate with your talent
- Happy hours, themed dinners, variousos activities
- In-office D-BOX cinema
- Free coffee & tea
- And much more
D-BOX is committed to making our team a better reflection of society and values diversity of all forms. We encourage applications from women, from those who identify as Indigenous, as a Person of Colour, as a member of the LGBTQ2S+ community, as a person with a disability and from other cultural, racial or ethnic minorities.
#J-18808-Ljbffr
-
Technical Support
3 weeks ago
Longueuil, Canada Fed IT Full timeTechnical Support & Customer Service Specialist - Longueuil - Immersive Entertainment TechnologyIntroductionI'm Frédérique Tahon, Recruitment Director at FED IT, specialized in IT placements.I'm excited to present an opportunity with a leading Canadian immersive technology company, redefining the way audiences experience entertainment around the world.Your...
-
Technical support specialist
2 weeks ago
Longueuil, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern, Canada D-BOX Technologies Inc. Full timeWe are seeking a Technical Specialist, Customer Service, who will be responsible for providing direct assistance, mainly by email and telephone, to all internal and external D-BOX customers, making recommendations for continuous product improvement, participating in the design and development of various management tools, and developing standard processes for...
-
Technical Support
4 weeks ago
Longueuil, Canada Fed IT Full timeI'm Frédérique Tahon, Recruitment Director at FED IT, specialized in IT placements. I'm excited to present an opportunity with a leading Canadian immersive technology company, redefining the way audiences experience entertainment around the world.Je suis Frédérique Tahon, Directrice en recrutement chez FED IT, spécialisée dans le placement de...
-
Technical Support Advisor
1 day ago
Longueuil, Canada mdf commerce Full time**Location**:Longueuil, QC **—Possibility to work from home #LI-Remote** **mdf commerce Inc **. is an international team of approximately 650 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of its B2B and B2G customers. We are currently looking for a Technical Support Advisor to join our IT...
-
Supervisor, Technical Support
5 days ago
Longueuil, Canada Groupe Civilia inc. Full timeEducation: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 5 years or more - Computer science - or equivalent experience **Work setting**: - Consulting firm - Private sector **Tasks**: - Respond to users experiencing difficulties with computer - Collect, organize and maintain a...
-
Longueuil, Canada Rexroth Full timeCompany Description Why work with Bosch Rexroth Canada? - ** Challenging Projects**: We are driven by innovation and being at the cutting edge of everything that we do. At Bosch Rexroth every day is different and your time will be filled with interesting and exciting projects. - ** Amazing Colleagues**: Our people make us who we are, and we are very proud...
-
Technical Support Specialist — Customer Service
2 weeks ago
Longueuil, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern, Canada D-BOX Technologies Inc. Full timeA leading technology company in Longueuil is seeking a Technical Specialist for Customer Service. This role involves providing technical assistance to internal and external customers, participating in special projects to enhance service delivery, and ensuring documentation accuracy. Ideal candidates should have a college diploma in a relevant field, two...
-
Customer Support Specialist
1 week ago
Longueuil, Canada mdf commerce Full time**Location: Longueuil, QC—Possibility to work from home #LI-Remote** **mdf commerce Inc **. is an international team of approximately 650 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of its B2B and B2G customers. Working in the ecommerce sector, we are currently looking for a Customer Support...
-
Longueuil, Canada Raytheon Technologies Full timeDate d’affichage / Date Posted:2025-11-26Pays / Country:CanadaEmplacement / Location:LOC13052 1000 Boul Marie Victorin,Longueuil,Quebec,J4G 1A1,CanadaTitre du poste : Gestionnaire principal – Spécialistes techniques, Centre Global Customer FIRST (CFirst)À propos de Pratt & Whitney CanadaPratt & Whitney Canada (P&WC) est un leader mondial de...
-
Specialist - Environment
1 week ago
Longueuil, Canada Innergex Energie Renouv Full time**Why should you join our team?** - Innergex Renewable Energy Inc. is an independent renewable energy producer with an extensive and growing portfolio of assets in Canada, the United States, France and Chile. The Corporation develops, acquires, owns and operates hydroelectric facilities, wind farms, solar farms and energy storage facilities. For more than...
