Product Analyst

2 weeks ago

Calgary, Canada Opus Fund Services Full time

Why Opus?

At Opus, integrity isn't just a principle. It's how we do business. As an independently owned company operating in seven countries, we’ve built our success by staying true to our values: questioning everything, embracing change, building not buying, winning together, and doing the right thing. Our employees see the difference - we’re a certified Great Place to Work® in Canada, the USA, Ireland, and the Philippines. If you share our beliefs and want to be part of a team that values innovation, accountability, and doing the job right, we’d love to connect.

This Opportunity

We are excited to announce an exceptional opportunity for a dynamic individual to join our Innovative Product Support (IPS) team. Our team is composed of dedicated professionals committed to exceeding expectations through the development and enhancement of cutting-edge products for Opus and our clients. We strive to deliver unparalleled service within a well-organized, transparent framework, focusing on maximizing return on investment.

Key Responsibilities:
Bug Fixes & Troubleshooting
- Diagnose and resolve issues related to our web portals, such as layout inconsistencies or functional errors.
- Address user-reported issues promptly and effectively.

Collaboration & Communication
- Collaborate with team members to support the development and customization of basic web tools.
- Regularly communicate progress, challenges, and updates to Product Managers and stakeholders.
- Document workflows, minor technical updates, and troubleshooting procedures to streamline future maintenance.

Portal Development
- Assist in maintaining and enhancing Opus' existing web portals with maintenance development tasks.
- Write clean, efficient, and scalable code for updates to both front-end and back-end components.
- Ensure portals maintain optimal performance, responsiveness, and page speed for a seamless user experience.
- Support the launch of new features by developing user guides, creating external-facing examples, and preparing sales demonstration data.

Required Qualifications
- Bachelor’s degree in Business Administration, Computer Science or related field.
- 2+ years of experience in an analyst or support role.
- Experience working with databases, particularly MySQL.
- Strong problem-solving skills and attention to detail.
- Excellent communication and collaboration abilities.

Preferred Qualifications
- Proficiency in front-end technologies: HTML, CSS, JavaScript.
- Experience with project management software, particularly ClickUp

Pay: $71,000.00-$85,000.00 per year

Schedule:

- Day shift
- Monday to Friday

**Location**:

- Calgary, AB (required)

Work Location: Remote

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