Pre-Assessment Agent – Automotive Software Support
2 weeks ago
Pre-Assessment Agent – Automotive Software Support This range is provided by HCLTech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$32.00/hr - CA$32.00/hr Direct message the job poster from HCLTech About the Role As a Pre-Assessment Agent for Automotive Software Product Support, you will play a critical role in assisting dealerships with diagnostic software and hardware issues related to vehicle modules and systems. You will provide initial responses, troubleshoot issues, and ensure timely resolutions while maintaining compliance with company standards. Key Responsibilities Monitor transactions, review reports, and assist dealerships with diagnostic software/hardware issues. Provide initial acknowledgment and solutions to dealers and technicians via phone, email, and GTAC system. Handle inquiries ranging from simple to complex with accuracy and efficiency. Validate Technical Service Requests (TSRs) and historical data in client systems. Escalate unresolved issues promptly and professionally to Level 2 Agents or relevant departments (Engineering, Quality, OTA, Customer Service). Ensure compliance with company policies and SLA targets. Learn and process all in-scope software systems and related hardware. Maintain proactive communication and seamless issue closure for technicians. Required Qualifications 1–2 years’ experience in Product Support and Technical Assistance. Excellent bilingual communication skills (Canadian French & English). Strong knowledge of automotive hardware and software systems. Experience handling complaints and delivering outstanding customer service. Ability to work with multiple cross-functional teams and stakeholders. Key Skills Automotive hardware/software proficiency. Customer service and complaint resolution. Critical and analytical thinking. Team collaboration and communication. High attention to detail and professionalism. Proactive, self-motivated, and organized. Seniority level Not Applicable Employment type Full-time Job function Information Technology and Customer Service Computer and Network Security, IT Services and IT Consulting, and Automation Machinery Manufacturing Industries Computer and Network Security, IT Services and IT Consulting, and Automation Machinery Manufacturing #J-18808-Ljbffr
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City of Moncton, Canada HCLTech Full timePre-Assessment Agent – Automotive Software Support This range is provided by HCLTech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$32.00/hr - CA$32.00/hr Direct message the job poster from HCLTech About the Role As a Pre-Assessment Agent for Automotive Software Product Support,...
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City of Moncton, Canada HCLTech Full timeAn automotive technology company in Moncton is looking for a Pre-Assessment Agent to assist dealerships with diagnostic software and hardware issues. You will troubleshoot and ensure timely resolutions while providing excellent customer service in both French and English. Ideal candidates should have 1-2 years of experience in product support, strong...
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City of Moncton, Canada HCLTech Full timeAn automotive technology company in Moncton is looking for a Pre-Assessment Agent to assist dealerships with diagnostic software and hardware issues. You will troubleshoot and ensure timely resolutions while providing excellent customer service in both French and English. Ideal candidates should have 1-2 years of experience in product support, strong...
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Moncton, New Brunswick, Canada HCLTech Full timeAbout the RoleAs a Pre-Assessment Agent for Automotive Software Product Support, you will play a critical role in assisting dealerships with diagnostic software and hardware issues related to vehicle modules and systems. You will provide initial responses, troubleshoot issues, and ensure timely resolutions while maintaining compliance with company
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Pre-assessment Agent
2 weeks ago
Moncton, Canada HCLTech Full time**About HCL**: Over the past decade, HCL has been one of the fastest growing technology companies in the world. What has been the source of HCL’s success? A combination of unparalleled technical expertise and a unique management philosophy called Employees First. At HCL, employees at all levels of the organization are “Ideapreneurship,” empowered -...
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Procurement Agent
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Moncton, Canada Organigram INC Full timeWho we are Organigram Global is a leading global licensed producer shaping the future of cannabis through innovation, operational excellence, and a growing international presence. Founded in 2013 as a medical cannabis provider, we have evolved into one of Canada’s most trusted names in the adult-use recreational market - home to some of the country’s...
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Operations Support Agent
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Quebec City, Canada InnovMetric Software Inc. Full timeOverview: Are you known for your versatility and team spirit? Have you always dreamed of working for a company that operates on a global scale? Excellent! You’re in the right place. We have a stimulating job opportunity that will put your skills to good use. InnovMetric is looking for an Operations support agent to join our existing team. A welcoming work...
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Operations Support Agent
19 hours ago
Quebec City, Canada InnovMetric Software Inc. Full timeOverview: Are you known for your versatility and eagerness to take on a broad range of tasks? Do you aspire to join a company that shines internationally? If so, this opportunity is for you! InnovMetric is looking for an operations support agent to join its Sales and Administration Operations team. More specifically, you will be called upon to collaborate...
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Automotive Warranty Claims Specialist — Growth
3 weeks ago
City of Moncton, Canada AutoCanada Full timeA leading automotive group seeks a Warranty Administrator to manage and oversee warranty claims at Audi Winnipeg. You'll process claims accurately, maintain records, and collaborate with service and parts departments. The ideal candidate has automotive service experience, strong organizational skills, and proficiency with service management software. This...
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Real Estate Agent: Grow with a National Brand
3 weeks ago
City of Moncton, Canada Royal LePage Atlantic Full timeA leading real estate company is looking for agents in Moncton, New Brunswick. This role is ideal for new and experienced agents, providing extensive training, access to innovative tools, and brand recognition. You will have the freedom to build your business supported by a strong network and valuable resources. Candidates must have a real estate license or...
