Front Desk Clerk

Company Description
**Grow your career with a company that shares your passion** Our Education Division has an exciting future opportunity to join the Sodexo team as our next **Front Desk Clerk**

Sodexo is the global leader in services that improve Quality of Life, an essential factor in individual and organizational performance. Operating in 67 countries, we serve over 100 million consumers each day through our unique combination of services. We pride ourselves on being committed to the highest standard of Employment Equity and Diversity. By partnering with the Stop Hunger Foundation, we have dedicated ourselves to a corporate responsibility by fighting hunger worldwide. Start your journey with Sodexo, as we continue to grow across Canada

**Job Description**:

- Answer telephone and direct to appropriate student rooms
- Provide customer service responsibilities and resolve student concerns
- Promote residence activities to the students
- Give tours of the facilities
- Prepare forms, lists, spreadsheets as required
- Address community standards violations (noise complaints etc.)
- Supervise Resident Advisors while on rounds
- Respond to students in crisis and involving campus security when necessary
- Participate in required safety and professional training
- On occasion, communicating with campus Security and/or emergency services when dealing with extraordinary situations
- Documenting community standards violations and other student interactions using the residence’s digital reporting system
- Communicating with the residence life team regarding student concerns
- Ensure all students are following the residence guest policy
- Report all maintenance issues to the maintenance and custodial supervisor
- Accept work orders submitted by students
- Collect and Dispense student mail
- Be a first point of contact for contractors and other services
- Greet students in a friendly manner
- Participate in the Tri-Annual cleaning and preparation of residence rooms for new students
- This position is to replace a full time position working steady midnight shifts
- Other duties as assigned by the General Manager

**Qualifications**:

- 2 - 3 years of related experience
- Ability to speak in Mandarin or Hindi an asset, English is required
- Ability to be thorough, accurate, and have a high level of attention to detail.
- Ability to communicate effectively verbally and in writing.
- Ability to analyze problems, identify key information and issues, and effectively resolve issues.
- Ability to work independently and without a high level of supervision and direction.
- Understanding of, and ability to demonstrate, the principles of confidentiality
- Ability to empathize and actively listen to students

Additional Information
**What Makes Sodexo Different**:

- Flexible work environment
- Competitive compensation & great employee benefits
- Training and development programs
- Countless opportunities for growth
- Corporate responsibility & sustainability
- Canada’s Top Employers for Young People 2019
- Canada’s Best Employers by Forbes 2019
- Canada’s Best Diversity Employer 2020
- And so much more

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.

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