Manager, Case Management

**Friends of Ruby**

Friends of Ruby is dedicated to the journey and well-being of 2SLGBTQIA+ youth, aged 16-29 through mental health services, social services, and housing. Friends of Ruby offers Youth Mental Health services, a Youth Drop-In Centre, and a Transitional Home. The Centre provides access to barrier-free counselling and therapeutic groups, case management and a drop-in space with hot meals, community, and comprehensive programming. The Home provides transitional and emergency housing, as well as mental health and life-skills to support youth moving towards independent living.

Friends of Ruby recognize that a diverse work force is critical to accomplishing our mission. Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

**Position Summary**

Friends of Ruby is looking for Manager of Case Management, to support the Organization's efforts towards providing progressive support to 2SLGBTQIA+ youth in our Queen Street East, Toronto location and our Transitonal home. Under the direction of the Director of Mental Health and Youth Services, the Manager of Case Management is responsible for overseeing the development, delivery, monitoring, and evaluation of all case management services with Friends of Ruby, including Case Management provided to the residents of our Transitional Home.

Additional responsibilities include ensuring high quality delivery of case management services, care planning, and service navigation. Along with program planning, development and evaluation, and the supervision of staff. The role will be responsible for performance improvement and quality management of the team.

This role will provide day-to-day supervision, mentorship, and performance support to the Case Management team, ensuring effective teamwork, high standards of work quality and organizational performance, customer service excellence, and continuous learning. The manager will encourage innovation, evaluating performance and leading staff development through motivation and training, creating a safe and supportive environment for all participants and staff.

**Who You Are**

You’re a team player with critical thinking and problem-solving skills, who manages change effectively in a dynamic environment. You have extensive experience as both a clinician and as a clinical supervisor/manager, and developing, implementing, and evaluating programming, are comfortable with new technologies and have experience with an interdisciplinary approach.

You appreciate an opportunity to collaborate and harness the knowledge of 2SLGBTQIA+ youth with lived experience of hardship, marginalization, homelessness, mental health challenges, with rich experiences and knowledge to offer. You have a deep commitment to youth centered approach, a passion for working with others to support youth to achieve their authentic self and have experience in youth engagement.

You understand substance use, mental health and harm reduction interventions, gained through direct experience working with marginalized individuals, providing support through an anti
- oppressive, anti-racist, strengths-based, client-centered and trauma informed lens with 2SLGBTQIA+ youth.

**_ The responsibilities of this position include, but are not limited to:_**
- Ensure the effective development, implementation, ongoing monitoring and continuous improvement of policies, standards and processes for our housing, homelessness, and support services program
- Ensuring that accurate records are maintained of all case management programs
- Ensuring that accurate and timely reporting is provided
- Ensuring that requests for housing and case management services are dealt with in a professional and effective manner
- Working collaboratively with team members, partners, and community members to ensure that the team is following best practice standards for a variety of case management interventions
- Ensuring that strategies to mitigate risk and improve the program are identified, recommended, and implemented
- Manage, direct, and support the daily activities of staff (E.g., attendance, client/staff safety, performance, deliverables, targets, etc.)
- Regularly monitor and improve service delivery targets, workloads, and outcomes
- Create an environment that promotes and encourages change and innovation
- Build and support a sustainable and productive relationship with staff, management, the community, and participants of the Friends of Ruby programs
- Ensure staff follow organizational policies and procedures
- Participate in external committees and liaise with regional service providers as necessary
- Liaise with community supports and partners (E.g., mental health and addiction service providers, and family members) as required

**Communications**
- Ensure that staff members, clients, volunteers, partners, and suppliers have the necessary information and supports
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