Rental Tool Dispatcher

2 weeks ago

Leduc, Canada NTS Amega West Canada Full time

**NTS**Amega** West is a global leader in the manufacture and rental of Oil & Gas drilling equipment and downhole tools for vertical, directional, and horizontal drilling. NTS**Amega** West is also pioneering design improvements for enhanced drilling performance with powder metallurgy and additive manufacturing. Headquartered in Dubai, NTS**Amega** operates facilities globally.**:
**Job Overview**:
The Rental Tool Dispatcher is responsible for coordinating the delivery, pickup, and scheduling of rental tools for NTS customers. This role plays a critical part in ensuring the timely and accurate dispatch of equipment while upholding the highest standards of customer service and operational efficiency.

**Responsibilities**:

- Schedule and assign deliveries, pickups and transfers of rental tools based on customer needs and availability.
- Serve as the primary liaison between NTS Amega West and its customers, ensuring clear and effective communication.
- Confirm orders, resolve issues, and provide updates on tool availability.
- Track tool inventory, monitor usage and ensure proper documentation of tool check-in / check-out.
- Collaborate with internal teams to ensure seamless operations and customer satisfaction.
- Maintain accurate records of dispatch activities, rental agreements and tool maintenance logs.
- Plan for materials as per customer needs and communicate to purchasing.

**Requirements**:

- High School graduate or GED certification
- 2-3 years of related experience, in Oil and Gas Downhole tools is an asset.
- Must be available and responsive during designated on-call periods as scheduled by management.
- Prior customer service experience preferred.
- Proficient in essential computer programs for daily operations, including Outlook 365
- Understanding supply management and inventory practices.
- Strong verbal communication and interpersonal skills.
- Detail-oriented with sound judgment.

**Benefits**:
Life Insurance

Disability Insurance

Extended Health Care

Dental Care

Vision Care

Employee Assistance Program

Health Spending Account

Group RRSP Employer Match

Paid Time Off

**Schedule**:
8 hour shift

Monday to Friday

On Call

Overtime

Weekends as needed

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