Patient Advocate

1 week ago

Leamington ON NH N, Canada Erie Shores HealthCare Full time

Applications are being accepted for a Patient Advocate. The successful applicant will be required to work days Monday-Friday. The commitment to this position is 37.50 hours per bi-weekly pay period.

ESSENTIAL JOB FUNCTIONS

  • Adhere to policies and procedures established for the assigned department while supporting the Mission, Vision and Values of Erie Shores HealthCare.
  • Serve as the central point of contact for patients and families seeking assistance, clarification, and/or support.
  • Provide a process for conflict resolution that supports patients, their families and our staff in a just, equitable and empathetic manner.
  • Demonstrate flexibility by navigating and managing time in both a fast-paced environment like the emergency department and inpatient units.
  • Assist patients and families through their healthcare journey and connect them to available community resources for continued care and support post discharge.
  • Provide emotional support, crisis intervention, and navigation assistance using a trauma-informed, culturally sensitive approach.
  • Participate and lead quality improvement projects aimed at enhancing the patient experience.
  • Lead reporting of reports, metrics, and summaries for senior leadership, Patient Experience Committees, and the Board as required.
  • Maintain accurate, confidential, and complete documentation of interactions in the electronic health record.
  • Manage patient feedback incident reports in a timely, collaborative and patient-focused manner, adhering to provincial standards and best practice for timely response to families/patients.
  • Collaborate closely with clinical leaders, physicians, and interprofessional teams to resolve issues in a timely, fair, and transparent manner.
  • Collaborate closely with access and flow teams to navigate challenging discharges understanding the patient/family perspective from a trauma focused approach.

QUALIFICATIONS

  • Bachelor of Social Work (BSW) or a Bachelor's degree in a health-related field is preferred.
  • Additional training in crisis intervention, conflict resolution, or trauma-informed care an asset.

EXPERIENCE

  • Minimum 5 years of experience in a patient-facing or advocacy role within healthcare, social services, or community support
  • Experience supporting vulnerable populations, navigating systems, and addressing complex psychosocial needs.
  • Demonstrated experience de-escalating conflict and guiding difficult conversations.
  • Exceptional interpersonal communication, empathy, and active-listening skills.
  • Strong critical thinking and problem-solving abilities.
  • Knowledge of hospital processes, community resources, and healthcare legislation.
  • Proven self-starter with strong multi-tasking and organization skills.
  • Detail-oriented with a high level of accuracy, and a proven track record of project follow-through.
  • Bilingual/Multilingualism is considered an asset

Applications submitted after 4:00 p.m. on the closing date will not be accepted.

Erie Shores HealthCare is an equal opportunity employer. Accommodations available on request in all parts of the recruitment and assessment process as required under ESHC's Accommodation Policy. If you require a specific accommodation, please contact the Human Resources department

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