Customer Service Representative

8 hours ago

Kanata, Canada La Maison du Kouign-Amann Full time

**CUSTOMER SERVICE REPRESENTATIVE**

**LA MAISON DU KOUIGN-AMANN**

**Kanata, Ontario**

**Full job description**

La Maison K is looking to hire part time Team Members to join our amazing team As a team member of La Maison K, you will play a crucial role in providing excellent customer service and ensuring the smooth operation of our establishment. You will also have the chance to work in our busy and fast-paced bakery that features our amazing French pastries, cakes, artisan desserts, pre-cooked meals and catering businesses. You won’t get this kind of experience anywhere else

**What we offer**:

- Flexible hours/ shifts
- Starting from $18.00 per hour
- Discounted meal costs during your shift
- Paid Training
- Safe, respectful, supportive and inclusive workplace

**As a Customer Service Representative, your main duties and responsibilities include**:

- Welcoming customers and greeting them with a warm and positive attitude
- Taking orders (suggesting your favourites and our feature items), answering questions about menu items and processing payments
- Preparing, heating and finishing food and drinks
- Assembling orders and packaging take-out and in-dining options
- Stock displays, freezers and drink coolers
- Keeping all surfaces clean and sanitary to ensure the safety of our customers, teammates, and yourself
- Occasional local order deliveries

**Who you are matters**:
While previous experience working in food service, retail as a cashier, barista, food prep, customer service is always great, the most important thing to us is who you are

We are looking for someone who:

- Understands how to create an exceptional customer service experience
- Is client focussed and has efficient interpersonal skills
- Is fluent in both English and French
- Is trustworthy and comfortable with responsibilities like cash-handling and store safety
- Believes great quality and customer experience is what keeps guests coming back
- Will remain cool, calm and collected in a fast-paced environment
- Understands the importance of working as a team and appreciates the chance to collaborate
- Is always willing to learn and grow
- Understands that service is not a transaction, it’s about connection with customers
- Understands that a smile can make all the difference in someone’s day
- Has excellent communication skills

**About us**:
La Maison du Kouign-Amman (La Maison K) is a unique, family-owned artisanal French bakery, café and frozen-cooked ready meal provider in Kanata, Ontario. We are a hard-working and enthusiastic bunch looking to add team members to help us serve our wonderful customers and community. At La Maison K, we strive to be much more than a local bakery - we exist to anticipate, meet and exceed the needs of our customers by delivering exceptional products and amazing customer experiences.

We appreciate your interest. Thank you for considering employment with La Maison K

**Job Type**: Part-time

Pay: $17.20-$18.00 per hour

Expected hours: 5 - 25 per week

Additional pay:

- Tips

**Benefits**:

- On-site parking
- Store discount

Schedule:

- Day shift
- Evening shift
- Holidays
- Morning shift

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2024-11-10

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