Customer Service Representative

2 weeks ago


Kanata, Canada Brightside Marketing Group CA Full time

**Customer Service Representative Responsibilities**:

- Guide new and existing customers through our services, offering in-depth and precise information through face-to-face meetings
- Provide exemplary customer service by following up on installations and ensuring the seamless execution of products and services
- Consistently meet or exceed sales goals set for the Customer Service Representatives while delivering a positive client experience
- Address customer inquiries with urgency, providing impactful solutions that foster retention and strengthen brand loyalty
- Collaborate with the Customer Service Representative team to share ideas and implement strategies that improve the customer experience and operational efficiency
- Collaborate with Senior Customer Service Representatives to refine new skills that contribute to the development of a cohesive and high-performing team**.**

**Customer Service Representative Qualifications**:

- 1-2 years of experience in sales, customer service, or a client-facing role is highly desirable
- Proven communication skills in a customer-facing role
- Ability to meet sales demands and exceed those goals
- Empathetic and professional demeanor when handling customer objections
- Solution-focused, with the ability to thrive in evolving environments
- Self-motivated, goal-oriented, and comfortable working independently and as part of a team

Pay: $48,052.12-$58,000.00 per year

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Work Location: In person



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