Customer Service Representative
2 weeks ago
Over the years, our company has partnered with leading telecommunication brands and is looking to have a Customer Service Representative join our fast-growing team immediately We give you the chance to showcase & strengthen your talents daily as you interact and engage with customers and business partners alike. As a Customer Service Representative, you’ll serve as the focal point for our clients, ensuring all their needs are satisfied while going above the expectations set. We are focused on having you collaborate daily with our sales and Customer Service Representative teams to develop unique strategies that deliver results tailored best to everyone's needs
**Customer Service Representative Responsibilities**:
- Engage with customers to provide top-tier service and educate customers on our clients' telecommunications products and services
- Assist in the execution of field marketing and brand awareness campaigns that meet market share and sales goals set by senior Customer Service Representatives
- Attend daily training sessions with the Customer Service Representative team to develop sales, negotiation, and leadership skills with senior leaders
- Collaborate with fellow Customer Service Representatives to understand market trends & changes in sales & consumer interactions
- Collaborate with account management, sales representatives, and the Customer Service Representative teams to stay updated on the latest products or services our clients are offering
- Nurture a diverse working sales environment by planning team-bonding events and exercises weekly
**What We Look for in a Customer Service Representative**:
- Bachelor’s degree in Marketing, Communications, Business, or a related field
- 1+ year of experience in sales, customer service, or account management
- Strong interpersonal skills in a face-to-face environment
- Ability to multitask in a fast-paced sales environment
- A future-focused mindset
- Ability to think strategically and solve problems in a fast-paced environment
Pay: $47,000.00-$57,000.00 per year
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
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