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Bilingual Customer Service Representative

2 weeks ago

Orleans, Canada Jim Keay Ford Lincoln Full time

**Here We Grow Again**

Join our team of talented and driven professionals at Fix Auto Collision Centre, a division of Jim Keay Ford Lincoln. We’re expanding our Collision Centre, and we’re looking for an enthusiastic **Customer Service Representative**to help keep things running smoothly. If you’re passionate about delivering great customer service and want to be part of a growing team, this could be the perfect role for you

**What You’ll Do**:

- Work closely with our Body Shop team, insurance reps, and suppliers to ensure everything runs smoothly.
- Keep customers updated on their vehicle repairs, schedule appointments, and manage transactions.
- Help grow our business by cross-selling services and maintaining strong relationships with customers and insurance companies.
- Provide essential support to the Body Shop Manager and help keep the office organized and efficient.

**What We’re Looking for**:

- **Bilingual**(English/French) is an asset, but not required.
- Experience in a body shop or automotive customer service role is a plus.
- Great communication and problem-solving skills.
- Friendly, organized, and detail-oriented—you love keeping things on track
- Positive attitude and team player mentality.

**What We Offer**:

- A positive, friendly work environment—we work hard but have fun too
- Advancement opportunities—grow with us as we expand.
- Company events—we celebrate successes and milestones.
- Employee Assistance Program—we care about your well-being.
- Extended Health Care Benefits—because your health matters.
- Pension Plan—invest in your future with us.
- Free parking—no more worrying about parking spots.
- Paid time-off—enjoy a work-life balance.
- Staff pricing—get great deals on our services.
- Commission on referrals—help us grow, and we’ll reward you

**Why Join Us?**

At Fix Auto Collision Centre, you’ll be part of a dynamic and supportive team in a growing department. Your role will be key in delivering the high-quality service that keeps our customers coming back. We’re passionate about what we do, and we’re looking for someone who shares that passion.

**Ready to Apply?**

, Permanent

Schedule: Monday to Friday

Salary/Hourly Wage: Commensurate with experience

**Job Types**: Full-time, Fixed term contract

**Benefits**:

- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Body Shop: 1 year (preferred)
- Customer service: 1 year (required)

Work Location: In person