Member Service Representative

**POSITION:                  Member Service Representative - Summer Student**

**LOCATION: Orleans Travel Store**:2026 Tenth Line Rd., Unit 7, Orleans, ON**

**TERM**:Full-Time, May - August**

**WAGE**:$19.00 per hour**

**Summary**

The Member Service Representative delivers exceptional customer service and promotes the benefits of CAA memberships and services. They are responsible for greeting Members, providing expert guidance addressing inquiries, resolving issues, and ensuring overall customer satisfaction. The Member Service Representative actively promotes and sells CAA memberships, manages member account updates, and handles merchandise sales to enhance the member experience.

The Member Service Representative participates in lead generation activities, assists in overflow call queue handling during peak periods, and actively engages with the community to promote CAA services. They have a proven track record of providing outstanding customer service and thorough knowledge of CAA Member Benefits.

The Member Service Representative possesses excellent communication skills, strong organizational skills, and the ability to work effectively in a team environment.

**Responsibilities**

Membership Sales and Renewals:

- Provide outstanding service to members by addressing inquiries, resolving issues, and offering expert guidance on CAA products and services.
- Promote and sell CAA memberships, including upgrades, automatic renewal options, and additional associate memberships to eligible prospects and existing members.
- Efficiently manage member account updates, including personal information changes, billing preferences, and communication preferences.

Merchandise Sales:

- Sell store merchandise, including travel accessories, automotive products, and other relevant items, to enhance the member experience.
- Provide members with services such as auto travel materials, passport photos, and International Drivers Permits (IDP)
- Assist members in using CAA Express, ensuring a smooth and efficient experience.
- Perform various administrative tasks, including restocking brochures and merchandise, conducting inventory, and accepting insurance payments.

Lead Generation:

- Answer member/client inquiries and collect leads for store Travel Consultants
- Answer member/client inquiries and collect leads for Home & Auto Insurance agents.
- Schedule appointments for Travel Consultants and Home & Auto Insurance agents

Overflow Call Queue Handling:

- Assist in managing the call overflow queue during peak periods to ensure all client inquiries are addressed promptly and professionally.

**Qualifications and Skills: **The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Enrolled full-time in the previous academic year
- Students registered in Travel & Tourism program or related discipline preferred
- Must be a Canadian Citizen or Permanent Resident
- Excellent customer service skills
- Excellent interpersonal and listening skills
- Excellent attendance and punctuality
- Fluency in both official languages is required

Employment is contingent on a successful Criminal Background Check and reference check.

Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

**Job Types**: Full-time, Fixed term contract, Seasonal
Contract length: 3 months

Pay: $19.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company events
- Employee assistance program
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Application question(s):

- Are you a Canadian Citizen or Permanent Resident?

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English and French (required)

Work Location: In person