Information Technology Manager

Position: Information Technology Manager

Location: HYBRID - Remote & Head Office location

Start Date: October 2024

**Salary**: $100,000 - $120,000 per year

Benefits: Extended health care

Schedule: Monday to Friday

Keel Digital Solutions and Our Culture

Keel Digital Solutions is a technology and innovation organization positioned within the healthcare sector, with a focus on providing unparalleled service to clients through state-of-the-art technology, virtual health care and laboratory services.

Each member of our team plays an important role in executing best-in-class solutions with the very best in people, process, suppliers, technology, and business intelligence.

Objectives of the Role:

- Leadership within the IT space
- Management of IT policies in line with corporate goals and security policies
- Management of IT Tooling
- Collaboration with the executive team to:

- Ensure the communities needs are met
- Ensure compliance needs are met
- Provide periodic snapshots of reporting indicating adherence to policy and standards
- Evaluation of technologies that may be needed for IT support and management
- Ensuring that systems are designed with a cybersecurity focus.

Key Responsibilities:

- Maintenance/Management/Measurement/Enforcement of existing IT policies
- Management of Cloud User Ecosystem and Access rights
- Onboarding/Offboarding users
- Maintenance of Corporate Directory
- Mailing Lists
- Shared storage
- Management of Devices:

- Desktops, Laptops & Chromebooks (Imaging, patching, etc)
- Printers
- Telephony (VoIP, mobiles - Android/iPhone)
- Management of Corporate Desktop Applications (Office 365 Applications) and Licensing
- Maintenance of Corporate Intranet

Required Skills and Qualifications:

- Broad knowledge of the IT field with in-depth experience in project management, solution delivery, network/systems administration, and end-user technical support
- Demonstrated ability to establish and maintain effective relationships with business stakeholders with a strong customer service orientation
- Well-developed interpersonal and supervisory skills combined with demonstrated project management and organizational skills, including exceptional communication skills, both oral and written
- Excellent administrative, analytical, research, time management, problem solving and public relation skills
- Work closely with other departments to understand their IT needs and provide appropriate solutions
- Maintain detailed documentation of IT infrastructure, processes, and changes
- Experience managing a corporate Google Workspace environment
- Experience supporting a desktop environment (Windows, Mac)
- Experience with ticketing systems
- Experience with Managed Service Providers, and managing them.
- Knowledge of policies, IT standards such as SOC 2, ISO 27001, with an additional plus being that of experience with compliance tools such as Vanta
- Problem-solving attitude
- Collaborative team spirit

Preferred Qualifications:

- Familiarity with Google Apps Script and AppSheet, Python/Javascript
- Experience with GitHub, Jira
- Management of internet domains, cloud DNS services

Our Commitment to You
- An ethical and fair environment that is inclusive, high energy and best-in-class
- Training and structured onboarding to ensure you are set up to succeed
- Leadership, coaching and mentorship towards a rewarding career
- Competitive total compensation package that includes paid vacation and health/dental benefits
- A deep understanding of how your role supports the company’s strategy and how the company’s strategy supports you

Keel Digital Solutions is an equal opportunity employer and employs personnel without regard to race, ancestry, place of origin, color, ethnic origin, language, citizenship, religion, gender identity, sexual orientation, age, family status, disability, physical and/or mental handicap or financial ability.