Retail Store Manager

Kawartha Dairy has been making great family memories for over 85 years. We are proud to continue to be a 100% Canadian-owned company, still operated by the same family that founded it in 1937. Although the company has grown tremendously from its early days, it remains headquartered in the small lakeside Canadian town of Bobcaygeon where it was founded.

Today Kawartha Dairy operates 13 retail stores and services a wide range of customers, from grocery stores to food service establishments and of course, ice cream parlours. Kawartha Dairy entered the BC market through scoop shops and grocery stores in 2024 and we are very excited to be opening our first Kawartha Dairy Store in Western Canada in Britannia Beach in Spring 2025.

Be a part of building the Kawartha Dairy brand and bring the taste of life by the lake to Western Canada.

If you’re passionate about ensuring maximum customer obsession, creating a sense of family within your team, navigating youth during their first employment journey

**What You’ll Love About Us**:

- Competitive salary $55,000 - $70,000
- Annual performance bonus
- 100% Company paid health, vision & dental benefits
- Sick pay
- Employee Assistance Program
- RRSP/DPSP matching
- Uniforms provided
- Opportunities for training & advancement
- 100% Canadian-family owned company with a culture of super-friendly staff and above-and-beyond customer service
- **Perks, Perks, Perks** Discount on products sold in our retail stores, free daily dairy beverages (we do make awesome milk) provided in all our company fridges and an active social committee. And the best thing about working at Kawartha Dairy - **you get FREE ICE CREAM**

**What You’ll Do**:
**Follow and improve the procedures and personnel practices utilized to maintain store inventory.**
- Maintain appropriate inventory levels
- Maintain the practice of inventory rotation and control
- Analyze result of inventory variances and improve

**Establish and maintain work schedules to allow for variances in customer ordering.**
- Hire, schedule and train all staff in exceptional customer service
- Develop and supervise staff to achieve high levels of performance and customer service
- Develop and maintain a positive productive team working environment
- Supervise staff in the proper practices utilized in the proper preparation and handling of products
- Administer required documentation in administration of payroll

**Maintain communications with staff and customers.**
- Ensure customer satisfaction is carried out and resolve customer concerns and/or escalate to the next level of authority as appropriate
- Ensure that front of house offerings are prepared with the highest caliber of presentation
- Provide for monitoring and reporting of personnel practices
- Conduct performance reviews with all personnel
- Maintain safe and sanitary conditions for staff and customers
- Retain a thorough knowledge of company policies and procedures

**Provide for information and recording of documentation.**
- Maintain accurate and timely inventory control and ordering systems
- Follow and closely monitor proper procedures and policies to maintain effective cash management
- Ensure cash deposits to bank on a daily basis

**Maintain required schedules and procedures for inspection and monitoring of store equipment, store building, processes and procedures.**
- Follow inspection schedules for equipment and building
- Provide for inspection and monitoring of processes and procedures

**What You Need to Get the Job Done**:

- Possess a dynamic energy and are a natural mentor.
- An excellent communicator who has the ability to influence all.
- Someone who identifies problems, analyzes and makes good decisions based on solid information.
- Has the ability to adapt in a constantly changing, high paced, but super fun environment.
- Someone who understands and constantly pursues the principles of continuous improvement.
- Lives our Values and wants to join us on our journey to become one of the best Ice Cream Companies in Canada.

**Conditions of Employment**
- Must have a flexible schedule and be able to work evening, weekend shifts as well as federal and civic holidays to ensure effective oversight of all segments of the business and communication with staff