Account Manager

**At Day & Ross, you’ll go far.**
Day & Ross is one of Canada’s largest transportation companies, serving top brands across North America. We got our start hauling potatoes in 1950, and now we have a team of more than 8,000 employees, drivers and owner operators.

We believe our people are our greatest strength - and we treat them like family. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we have been named a Top Company for Women to Work for in Transportation every year since 2018. Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.

**About the Role**

Account Manager
Full-time
Lachine, QC

The **Account Manager** identifies opportunities for Day & Ross General Freight that are controlled in their assigned region, representing the business to all levels of decision makers within the accounts. The purpose of this role is to solution sell Day & Ross’ full scope of services to both new and existing customers with the key deliverables achieving assigned revenue objectives and enabling maximum revenue growth.

**How You’ll Help**
- Targets new business opportunities with the ultimate objective of acquiring profitable new business in the LTL and TL market.
- Will be responsible for the maintenance and/or revenue growth for all Day & Ross accounts in their assigned territory with focus on growth and Business Plan attainment.
- Develops and maintains all aspects of the customer relationship up to an including: appropriate level of customer relationship management (optimal meeting frequency), rate proposals and negotiations, customer complaints, and any other customer issues with ownership/oversight and coordination of final resolutions.
- Builds and maintains strong professional relationships with clientele. Establishes a high level of personal credibility with key client business partners.
- Requires performing research on, and gaining an understanding of, the client’s industry. Deeply understands client business strategies and challenges.
- Builds and orchestrates sales pipeline activity. Ensures active nurturing of deals and movement of opportunities to close.
- Identifies, nurtures, and closes new solution opportunities that result in substantial growth in Day & Ross shares, revenues and margin.
- Meets or exceeds quarterly and annual revenue and margin targets.
- Drives integrated planning and execution; coordinates both sales and operations teams within the organization to ensure aligned client engagement and service.
- Proactively engage sponsors to build a strategic relationship and favorably positions long-term business opportunities for Day & Ross.
- Interfaces with both internal and external industry experts to anticipate changing client needs, and facilitate solution development.

**Your Skills & Experience**:

- Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
- Previous Transportation or operational experience in a Asset environment is preferred, various roles within transportation would be beneficial
- Excellent communication and presentation skills, and understand the importance of listening to and collaborating with customers to uncover issues and find solutions.
- You are a natural leader.
- In this challenging and exciting new role, you are a highly energetic individual who is self-motivated.
- Communication skills - advanced
- Computer skills - accuracy, MS products, AS400, web based programs
- Experience with CRM Applications
- Demonstrated customer relationship skills
- Strong conflict resolution skills
- Able to work deadlines in high transactional environment
- Ability to champion business needs in a collaborative manner to colleagues
- Results focused
- English and French required; other languages an asset.
- Able to work with little supervision
- This position requires travelling within assigned territory to meet with clients, which is done mostly by car. From time to time, there will be meeting requests in a standard office environment.
- As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply._

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- Monday to Friday

Ability to commute/relocate:

- LACHINE, QC: reliably commute or plan to relocate before starting work (required)

**Language**:

- French (required)

Work Location: One location