Outlets Manager

**Key Responsibilities**:

- Oversees the function of all Food and Beverage team members, facilities, sales and costs to ensure maximum departmental profit is achieved.
- Review and evaluate the degree of guest satisfaction to recommend operating and marketing policies whenever a change in demand, customer dissatisfaction, or a change in competitive environment requires such changes.
- Develop and recommend the budget, concepts and objectives and manage within those approved plans. Achieve/ exceed annual budgets.
- Coordinates with the Exec. Chef for the preparation, presentation and service of Food and Beverage products to ensure highest quality at all times.
- Keeps aware of trends, systems, practices and equipment in F&B preparation and service in the hotel and restaurant field through trade publications and actual visits.
- Monitor, analyze, and control all labor and inventory costs. This includes preparing the appropriate reports, charts, and schedules to ensure that budgets are met or exceeded while quality is maintained and improved.
- Coordinate with Sales and Marketing the promotion of the dining outlets and future events and promotions.
- Designing and implementing new department operating policies and procedures as required.
- Ensure occupational health and safety standards are maintained throughout the hotel and are in compliance with local, state and Federal laws. Follow up on items requiring actions from the Occupational Health & Safety Committee.
- Exercise Serving it Right parameters and maintain complete knowledge and strictly abide by liquor regulations, particularly those prohibiting service to minors, intoxicated persons and impaired driving.
- Check storage areas for proper supplies, organization and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies.
- Conducts daily pre-shift meetings with dining room supervision and staff.
- Maintains a consistent focus on cleanliness throughout all areas.
- Participation in rotation of Weekend Manager on Duty.
- Attend Rosewood Daily Review and ensure that departmental daily reviews are conducted for every shift with the department.
- Hire, train and manage, supervise, develop, discipline and counsel all food and beverage team members according to Rosewood policies and procedures.
- Attend weekly Heath Labor Management meetings and ensure that daily and weekly labor management procedures are followed.
- Model a professional, helpful and courteous manner when dealing with guests associates to reflect the Rosewood Brand Standards.
- Be a “brand ambassador” at all times and ensure brand integrity and clarity in everyday actions and conducts.
- Other duties as required and assigned.

**JOB REQUIREMENTS**

Our Ideal Outlets Manager will have:

- Must have a minimum of five years previous Food & Beverage management experience in a luxury hotel environment.
- High school diploma. Diploma/degree in Hospitality/Culinary Management preferred with proven record in delivering operating results in high volume banquet operations in four/five star hotels.
- Must be proficient in MICROS, knowledge of Microsoft Office.
- Must have excellent presentation and be extremely guest focused.
- Must have attention to detail and have the ability to multi-task; follow up and leadership skills required.
- Must be able to exert physical effort in transporting 75 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
- Licenses & Certifications: Serving it Right, Food Safe.
- Fluency in written and oral communication in English. Additional language will be an asset.

**Benefits**
- Competitive Salary & Benefits
- We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Work Location: In person