Front Counter Customer Service

2 weeks ago

Edmonton, Canada Cattlemens Financial Corporation Full time

Job Summary:
We are currently seeking Front Counter Customer Service professionals for both current and future fully remote opportunities at Cattlemens Financial Corporation. As a Front Counter Customer Service representative, you will provide prompt, professional, and courteous service to our customers by providing accurate information on our products and services. This is an exceptional opportunity to leverage your customer service skills from the comfort of your own home.

We will eventually be opening a new office in Alberta for remote work opportunities. Shifts will fall within an 8:00 am to 8:00 pm Monday to Friday period, with no evenings or weekends required.

Key Responsibilities:

- Professionally and courteously communicate and respond to clients through phone, video, or online chat, providing accurate information on Cattlemens Financial Corporation's products and services
- Meet established service targets and provide superior customer service to all customers
- Display our company's values of customer focus, integrity, partnership, and community by living these values in your work
- Support other areas of the business as needed

**Requirements**:

- Customer service-focused with a positive attitude
- Strong communication skills in both written and verbal English
- Excellent organizational and time management skills
- Ability to work in a dynamic and changing environment
- Strong interpersonal skills and can work independently and as part of a team
- Self-motivated with the ability to multitask and meet tight deadlines
- Fluent in Microsoft Office tools including Word, Outlook, and proficient in Excel

**Benefits**:

- Competitive salary and bonus program tied to individual and team performance objectives
- A wellness account
- A defined contribution pension plan for your future
- An employee ownership plan
- Family health coverage at no additional cost
- Opportunities for professional and personal growth

At Cattlemens Financial Corporation, we offer a team-oriented and challenging work environment, where we celebrate individual and team successes. If you are passionate about customer service and seeking an opportunity to work remotely and grow, we invite you to join our team as a Front Counter Customer Service representative.

**Salary**: $15.00-$36.89 per hour

**Benefits**:

- Extended health care
- Paid time off
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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