Benefits Coordinator

**Business Line: Benefits**

**Hours Per Week**:35 (Full-Time)

**Job Duration**: Full-Time, Permanent

**About the Role**

In this support role, you will be responsible for working with Consultants and Account Executives, to service client accounts with administrative and support functions. The position requires support in the day-to-day account management for a specific set of clients and entails a great deal of verbal, electronic, and other written communications. The coordinator will be developing relationships with clients and carrier contacts as well as working proactively to effectively and efficiently deliver services to clients.

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**What You’ll Do**
- Coordinate client correspondence, communications, or packets related to enrollment
- Assist in researching information regarding benefits and vendor/carrier products and services.
- Enrollment fulfillment during renewal and new business onboarding process
- Create and maintain client files & data (Salesforce) in accordance with office procedures
- Assist in preparing insurance company proposal requests utilizing Microsoft Excel to display benefits and rates
- Direct contact with clients for enrollments administration
- Answering admin questions as well as ID card requests, claims or billing, and eligibility questions
- Review client documents as well as a summary of benefits and coverage for accuracy
- Gains exposure to clients and carrier contacts; attends meetings and calls.
- Assist the team in their preparation for client meetings by reviewing presentations for grammar, verification of rates, benefits, and ensuring formatting is appropriate.

**What You Bring**
- More than 2 years related experience and/or equivalent combination of education and experience.
- Knowledge of benefits administration, industry trends, carrier products, and services
- Ability to work independently and anticipate client and team needs
- Organized, strong attention to detail, and time management skills are all required
- Strong Microsoft Office experience (Excel & PowerPoint)
- Excellent communication skills, both written and oral are a necessity

**Who We Are**

NFP is a leading insurance brokerage that provides property and casualty, group benefits, retirement and individual solutions through our licensed subsidiaries and affiliates. We’re a 6x Best Places to Work award winner in Insurance, a 5-Star Brokerage award winner from Insurance Business Canada Magazine, and a recognized Elite Agency award winner. We enable client success through the expertise of over 1000 employees based in Canada and more than 6,900 employees with over 310 offices globally.

Since 2021, NFP has been responsible for bringing more than four billion dollars ($4,000,000,000) in premium to the P&C Market.

**What’s In It For You**

NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.
- A hybrid environment approach that keeps the best interests of our staff and our clients in mind
- Annual bonus plan for all employees
- Matching RRSP plan of 5% of salary
- Referral Commission Plan
- Generous benefits plan including Health Care Spending Account starting on the first day of employment
- Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
- Reimbursement of license fees and professional membership dues
- A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration

**Our employees are the foundation of our success.**
- NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community._
- Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward._
- Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work._ _We contribute to different organizations, including Women in Insurance Cancer Crusade (WICC), Food Banks Canada, Indspire Canada and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country._
- Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone. _