Operations Support, Automotive

**What you'll do**

Under the direction of the Manager of Automotive Operations, Operations Support is responsible for working amongst the automotive operations team to aid in developing customer focused best practices and programs for stores nationally to deliver the highest results in automotive operations.

The Operations Support person is a key contributor to the development of automotive operations strategies in stores and will also be supporting our automotive field team (ABSMs) in delivering these strategies to achieve our vision to becoming Canada’s Automotive Authority.

At Canadian Tire we work flexibility embracing ‘Hybrid’ whereby individuals utilize a combination of working at a CTC campus and or virtually in service of outcomes. Determined by managers, decisions around work location will be made based on business and team needs and grounded in a desire to support individual well-being and personal needs. Our goal is to empower teams and individuals to make the right decisions for them, and we expect that to look different for everyone.
- Work on various projects to improve automotive operations in stores across Canada which will increase automotive sales and customer satisfaction
- Provide support for field concerns, analysis, projects and presentations for automotive field team.
- Generate and distribute ad hoc reports on KPIs and business performance statistics, and communicate key information about the Automotive Division to senior management, the field team, and Dealers.
- Develop, design and distribute internal facing and Dealer facing communications for new program initiatives and sales driving strategies. Communication includes WebEx administration, weekly newsletters, and SharePoint site creation and maintenance.
- Update and maintain Access database issue log for field inquiries for effective operations and procedures
- Provide input to team objectives and plans
- Be the central contact person for all auto service communications with stores and various teams for any/all scheduled/ad hoc and projects
- Complete ad hoc projects that would include internal and/or external stakeholders.
- Support Dealer Convention requirements
- Manage Vendor activity coordination with projects while maintaining an ongoing relationship
- Analyze and assess data on key performance indicators (KPIs) and business metrics to determine the effectives of new programs or promotions. Support and facilitate the implementation of new promotions or action plans that would improve automotive performance in stores.

**What you bring**
- Post Secondary degree in a related field of study
- A passion for automotive business and customer service
- Ability to work individually and/or as part of a team
- Ability to analyze root causes of operational malfunctions and provide resolution
- Ability to evaluate current operational processes and recommend process improvements to improve operational efficiency and cost-effectiveness
- Ability to analyze, assess and provide insights from business data
- Ability to meet deadlines
- Demonstrated ability to prepare and maintain newsletters, presentation decks, manuals, process documents, quick reference guides and other related resources
- Strong verbal, written, and visual communication skills
- Excellent time management, planning and organization skills
- Strong Microsoft Office knowledge including (Word, Excel, PowerPoint, Access and Outlook)
- Knowledge of Canadian Tire Corporation environment and inter-related businesses is an asset.

**Hybrid**

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

**#LI-RF1**:
**À propos de nous**

La Société Canadian Tire Limitée (Société) est l’une des entreprises les plus admirées et les plus respectées au Canada. Nous disposons de plus de 90 marques détenues, 1 700 détaillants, des services financiers, des capacités exemplaires en matière de commerce électronique et des stratégies de marchandisage passionnantes à la fine pointe du marché. Nous avons de grands rêves et nous travaillons ensemble pour innover de manière ciblée pour nos clients à tous les niveaux de nos activités, en investissant dans de nouvelles technologies et de nouveaux produits et en redoublant de talent pour faire avancer l’entreprise. Nous offrons des salaires concurrentiels aux employés de la Société Canadian Tire, ainsi que des rabais en magasin, des programmes d’apprentissage offerts par l’entremise de l’Académie apprentissage Triangle, des programmes de participation aux bénéfices de Canadian Tire et des régimes de retraite et d’épargne pour les employés admissibles. Dans le cadre de notre programme amélioré d’avantages sociaux flexibles, nous offrons des avantages en matière de santé mentale et de bien-