Service Desk Agent
1 week ago
Job Summary
We are currently seeking a Service Desk Agent to join our incredible team on a full time basis. The Service Desk agent responds to client incident and Service Requests remotely. Support activities include the logging the interactions in our call management tool, initial troubleshooting, resource coordination and remote take over (RTO) if necessary.
**Responsibilities and Duties/Key Accountabilities**:
- Answer calls from phone queue
- Create Incident, IMAC and Service Request tickets and categorize them within the Call Management Tool
- Reassign tickets to appropriate team and resources as required
- Escalate any issue as per established scripts if the incident severity changes
- Document real-time activity in ticketing system
- Coordinate site visits with local and remote technicians
- Manage technician workloads
- Provide customers with real-time updates regarding their tickets
- Possibility for shift rotation coverage between 8.00 AM EST - 8.00 PM EST
**Essential Functions**:
- Participates in day-to-day operations of the Service Desk assisting callers and performing excellent Customer Service. These functions include:
- First point of contact for Incident, Service Requests and IMAC related activity
- Create and Categorize Incidents, IMAC and Service Requests
- Capture specific Script based information in Ticket
- Determine Severity based on Support Scripts
- Follow-up calls and contact to clients as required
**Qualifications and Skills**:
- Minimum requirement A+, N+, or another recognized certification
- Strong communication, documentation, organization, and problem-solving skills
- Effective resource (time) management
- General knowledge of IT services and processes support
**Preferred Qualifications**:
- Bilingualism is an add on advantage.
- Additional certifications such as MCP
- Previous Customer Service experience
- Previous Call Centre experience
- ITIL foundations certified
**Core Competencies**:
- Service Desk/Call Center best practices (basic ITIL processes)
- Incident Management, Service Request Management, Problem management, Asset Management
-
Front Desk Receptionist
5 hours ago
Vaughan, Ontario, Canada REMAX MILLENNIUM REAL ESTATE Full timeWe are looking for professional, self-motivated and client driven permanent full-time Real Estate Receptionist to join our rapidly expanding office in Woodbridge and Brampton location.The ideal candidate will be a self-starter, who can problem solve and multi-task while under pressure.SUMMARYThe receptionist is the first point of contact for agents and...
-
Front Desk- Guest Services Representative
8 hours ago
Vaughan, Ontario, Canada Atlific Hotels Full timeJob descriptionThe Guest Services Representative will assist each of our Guests in a friendly, efficient, professional manner in all guest services related functions. To maintain a high standard of service and hospitality at all timesFlexibility with working overnight shifts on weekdays, weekends and holidays.Preference given to candidates with IHG systems...
-
Hotel Front Desk Associate- Guest Services
1 week ago
Vaughan, Canada Holiday Inn Express & Suites Vaughan Full timeThe Guest Services Representative will assist each of our Guests in a friendly, efficient, professional manner in all guest services related functions. To maintain a high standard of service and hospitality at all times - Flexibility with working overnight shifts on weekdays, weekends and holidays. - Verifies accuracy of Front Desk Agents' transactions and...
-
Guest Service Agent
2 days ago
Vaughan, Canada Easton's Group of Hotels Inc. Full timeLooking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by **Easton’s Group of Hotels**, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization....
-
Vaughan, Canada EXIT Realty Legacy, Brokerage Full time2 days ago Be among the first 25 applicants Direct message the job poster from EXIT Realty Legacy, Brokerage Broker of Record and owner of EXIT Realty Legacy, Brokerage I help Realtors® who feel stuck or overwhelmed build real systems, confidence, and… EXIT Realty Legacy is a growth-focused real estate brokerage serving the Greater Toronto Area. We work...
-
Vaughan, Ontario, Canada EXIT Realty Legacy, Brokerage Full timeEXIT Realty Legacy is a growth-focused real estate brokerage serving the Greater Toronto Area. We work with licensed real estate agents who wantstructure, clarity, and real supportas they build a sustainable business — not just a desk, a login, or a commission split.This isnota high-pressure, volume-at-all-costs environment. We focus on:· Clear systems...
-
IT - IT Service Desk Technician Level 2
2 days ago
Vaughan, Canada State Window Corporation Full timeIT Service Desk Technician (Level 2) is responsible for reporting to the IT Director on all computer, technical and data related matters. Duties and responsibilities include but are not limited to the following: Education - Bachelor's Degree or Diploma in Information Technology, Computer Science, Software Engineering, Management Sciences or Business...
-
Guest Service Agent
2 days ago
Vaughan, Canada Homewood Suites Full timeLooking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...
-
Front Desk Receptionist
2 days ago
Vaughan, Canada Alfa Employment Full timeFront Desk Receptionist **Duties**: - Greet and welcome visitors in a friendly and professional manner - Answer phone calls, take messages, and route calls to appropriate staff members - Schedule appointments and maintain appointment calendars - Perform clerical tasks such as filing, photocopying, and faxing - Manage incoming and outgoing mail and...
-
Order Desk/ Customer Service
1 week ago
Vaughan, Canada FMF Glass Hardware Full time**FMF Glass Hardware is currently seeking a full-time front desk associate to join our team. A very team driven company with a lot of room for growth. We are expanding our team as we are transitioning into a new side of the industry.** **Responsibilities Include**: **- Greet and assist visitors/customers** **- Using the computer to generate reports, sales,...