Disability Manager

Key Responsibilities
JOB DESCRIPTION

• Disability Program Management:

• Design, implement, and maintain a best-practice work disability management program

• Oversight of all Short and Long Term Disability claims, ensuring efficiency and timely administration of the medical absence program
• Coordinate workplace accommodations in compliance with relevant legislation
• Develop and maintain policies and procedures related to disability, accommodation and return to work programs that align with provincial requirements
• Act as a resource for employees and managers regarding disability-related issues and return-to-work plans

• Partner with other members of the Total Rewards team in benefits, health & safety and wellness to build a healthier, more resilient workplace through pro-active programming and education

• Stakeholder Collaboration:

• Partner with other HR functions (HR Shared Services, HR Business Partners, Payroll, etc.) company leaders and external providers (Third Party Adjudicators; Accommodation Specialists) to facilitate effective case management

• Provide training and guidance/best practices to leaders regarding disability and accommodation best practices

• Compliance & Reporting:

• Ensure adherence to legal requirements across all provinces and organizational policies

• Prepare reports and metrics on disability gaps/trends, costs, and program effectiveness

• Continuous Improvement:

• Identify opportunities to enhance disability management programs and employee experience

• Stay current on legislative changes and industry best practices across Canada

Qualifications

• Post-secondary education in Human Resources, Occupational Health, or related field
• Minimum 10 years of experience in disability management, case management, or related HR function
• Strong knowledge of Canadian disability legislation, including provincial human rights codes and employment standards
• Excellent communication, problem-solving, and negotiation skills
• Ability to handle sensitive information with discretion and maintain confidentiality

About Us
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don't meet every requirement?
We encourage you to apply We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot — you deserve it.
It's better here — but don't take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting

Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).

About The Team
Definity is the parent company to some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada's leading and most innovative property and casualty insurers. We can't do that without our people, so we embrace and encourage a culture that's collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It's better here.