Inbound Sales and Customer Support Representative

16 hours ago

York, Canada StickerYou Full time

StickerYou, a leading global e-commerce company specializing in custom die-cut sticker products, is seeking an Inbound Sales and Customer Support Specialist to join our team in Toronto, Canada. We are a smart, creative, and passionate group dedicated to delivering outstanding solutions and providing excellent customer service. As an integral part of our growing team, you will assist in closing and processing inbound sales by recommending product solutions and ensuring our customers have a great brand experience from design to delivery.

This role can be done mostly remotely but ideally we're looking for someone who lives close enough to our office in North Toronto that they could come in occasionally for team and company meetings. If you have a passion for stickers, a positive personality and can effectively use technology to thrive in a fast-paced environment, we want to hear from you

**Responsibilities: Sales and Customer Support**
- Initiate the sales process by scheduling appointments, making initial presentations, and understanding account requirements.
- Utilize product knowledge (we'll teach you) to recommend custom sticker solutions to consumer and business customers and upsell by asking relevant questions to understand customer needs.
- Close sales by building rapport with potential accounts, explaining product and service capabilities, overcoming objections, and preparing contracts.
- Enter customer data accurately into Salesforce to track orders and leads.
- Utilize predefined response templates for common customer issues to improve efficiency.
- Identify market/customer potential by qualifying accounts.
- Participate in product testing.
- Contribute to market strategy by monitoring competitive products and account reactions.
- Contribute new product and service recommendations based on customer experience with current product results and areas where customers' needs are not being filled.
- Support marketing and organizational missions by completing related tasks as required.
- Fulfill other tasks as requested by the Sales Manager.

**Requirements**:

- Minimum 2 years of sales and customer service experience.
- Full-time availability from Monday to Friday (9am-5pm) with the flexibility to work other shift times.
- Willingness and ability to work overtime if needed.
- Intermediate knowledge in Microsoft Office, familiarity with Adobe Creative Suite is a bonus.
- Ability and interest to learn about our product solutions and probe for essential customer needs.
- Ability to conceptualize and communicate creative solutions based on our products.
- Excellent organization and time management skills to handle a high volume of customer inquiries and process orders.
- Good analytical, creative, and practical problem-solving skills.
- Self-motivated and goal-oriented while being supportive of fellow team members.

Diversity and Inclusion

StickerYou is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. If you require accommodation for the recruitment or interview process, please let us know and we will work with you to meet your needs

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