Night Auditor/guest Service Agent

An exciting opportunity exists within the Ottawa Embassy Hotel and Suites for a part time Night Auditor that allows for growth and development.

**Job Duties and Responsibilities**
- Verifies information and ensures that daily transaction reports balance to computer print outs.
- Calculates daily revenues by outlet.
- Balances credit card slips to point of sale print outs.
- Verifies rates charged to guests to ensure that correct room rates are charged.
- Audit Administration
- Prints morning reports.
- Prints registration cards.
- Reviews City Ledger accounts to ensure that both the guest and the company are billed completely and accurately.
- Completes bucket checks to ensure check ins and check outs are filed properly.
- Completes a rate check to ensure that guests are billed accurately.

**General Tasks**
- To operate the Front Desk in a manner to meet and exceed the expectations of arriving and departing guests.
- To perform and complete the Night Audit tasks consistent with Accounting standard operating procedures.
- To oversee the safety and security of guests and associates while maximizing the integrity of company assets.
- Previous hotel guest service experience is a definite asset along with multiple languages.
- Proven computer knowledge specializing in Word, Excel, and Five Star considered an asset.

**Guests and Services**
- Responds to telephone inquiries, giving out information, taking reservations and responding to requests for items such as wake up calls or extra pillows.
- Liaises with guests to resolve problems and ensure guest satisfaction.
- Provides assistance to guests.
- Greet guests with a welcoming smile and friendly demeanor
- Perform all guest check-in and check-out procedures, including groups and tours
- Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
- Collect payment for room charges and other fees and post them accurately to guests accounts
- Handling cash payments
- Answer phones and direct calls to appropriate personnel
- Make and confirm reservations
- Maintain a clean and tidy work space at all times
- Inform guests of hotel amenities and offerings
- Be informed and up-to-date on all types of room accommodation and availability
- Provide local information on restaurants, special sites, activities, etc.
- Resolve customer complaints and problems calmly and effectively
- Notify management of any serious issues that you cannot resolve
- Store luggage and valuables as needed
- Accurately communicate with other shifts regarding issues arising from day to day operations
- Maintain a friendly, personable disposition

**Requirements and Qualifications**
- High school diploma or equivalent preferred
- Proficient in English (oral and written)
- Proficient in French is a plus
- Previous experience in Night Audit, customer service and/or hospitality industry preferred
- Experience using hotel booking software a plus
- Personable and outgoing when dealing with guests
- Professional phone demeanor
- Excellent customer service skills
- Ability to maintain calm, polite, and patient in stressful situations
- Organized and detail-oriented
- Ability to connect with guests and consistently give them a positive customer experience
- Ability to work all shifts including weekends, and holidays

Reference ID: night audit

Part-time hours: 16-24 per week

**Job Types**: Part-time, Permanent

**Salary**: $20.75-$22.00 per hour

**Benefits**:

- Discounted or free food
- On-site gym
- On-site parking

Schedule:

- 8 hour shift
- Holidays
- Night shift
- Weekend availability

**Experience**:

- customer service: 2 years (preferred)

**Language**:

- French (preferred)

Shift availability:

- Overnight Shift (required)

Work Location: One location