Night Auditor/Guest Services Supervisor

6 days ago

Ottawa, Ontario, Canada Lord Elgin Hotel Full time

Scope:

Under the direction and supervision of the Guest Services Manager/General Manager, key responsibility is for supporting the operation of the Guest Services Department. The Night Auditor/Guest Services Supervisor supports the Guest Services Manager & General Manager as well as liaises with other departments in the implementation of the hotel's Guest Service policies. This position is an overnight position with shifts being 11PM - 7AM.

Primary Responsibilities:

  • Coordinates advance and ongoing arrangements for special arriving groups and/or individuals.
  • Supports accounting effort through timely examination and action towards accounting irregularities and/or requests.
  • Maintains inventory of all Front Office stationary and sundry items.
  • Monitors all Front Desk activities, coaching GSR's and Bellmen as required.
  • Performs all Night Audit duties, including but not limited to posting of Room & Tax charges, balancing guest accounts, telephones, Food & Beverage outlets, and end of day reports.
  • Reviews all departmental documentation, runs statistical reports, and balances each department.
  • Conducts hotel tours and services clients within the company and property policies.
  • Works closely with other required departments to completely satisfy the requirements of Guest Services.
  • Prepares necessary reports for statistical analysis, departmental operations, and hotel preparation.
  • Fulfills all Front Desk and Reservations duties required while on shift.
  • Assists and supports the Guest Services Manager as well as the General Manager with any initiatives required to ensure the ongoing success of the hotel.
  • Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
  • Provides a professional image at all times through appearance and dress.
  • Follows company policies and procedures. Leads by example, in the Four Key Principles

Qualifications:

  • Experience in hospitality industry required, guest services experience and night audit experience required, accounting experience considered an asset.
  • Completion of post-secondary education and/or equivalent industry experience.
  • Successful applicant must have excellent organization, presentation, customer service and communication skills.
  • Be a team player, lending support to colleagues when possible and in turn seeking support when required.
  • Maintains an upbeat and professional demeanor and attitude.
  • Must have ability to work under minimal supervision and with priority deadlines.
  • Must possess a valid G-license.
  • Bilingualism is an asset.
  • Availability must include overnights, evenings, weekends and holidays.

Job Types: Part-time, Permanent

Pay: $21.00-$27.00 per hour

Experience:

  • Customer Service: 3 years (preferred)
  • Hotel: 2 years (required)

Licence/Certification:

  • G-Class Driver's License (preferred)

Work Location: In person

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