Customer Service Representative

2 weeks ago

Burnaby, Canada Hyundai L&C Canada Full time

**Customer Service Representative**

**Hyundai L&C Canada**, doing business as **HanStone Canada**, is a leading manufacturer of natural quartz surfaces with the most advanced, nature-friendly manufacturing plant in North America. Our product line is ideally suited for both commercial and residential interiors. Natural quartz—one of nature's hardest materials—is blended with high-quality polymer resin and pigments to create durable, luxurious surfaces. These exceptional qualities have made **HanStone® Quartz** a premier choice across the globe.

**Role & Responsibilities**:

- Process purchase orders and provide regular updates to customers.
- Respond to customer inquiries regarding order status, pricing, and shipments.
- Provide customer support and troubleshooting assistance.
- Handle customer concerns and questions professionally and empathetically.
- Maintain and grow a prospective customer database.
- Collaborate with the Sales Team to ensure all customer needs are met.
- Manage inventory and coordinate product transfers.
- Enhance the overall customer experience through proactive support.
- Communicate professionally across all channels.
- Perform additional duties as required.

**Requirements**:

- Willingness to learn our business systems, including SAP, inventory management, and order processing.
- Strong customer focus with the ability to quickly build rapport.
- Excellent communication skills, both written and verbal.
- Highly organized with the ability to work independently or as part of a team.
- Ability to multitask and prioritize in a fast-paced environment.
- Exceptional attention to detail and accuracy.
- Resourceful, with a proactive mindset.
- Demonstrated professional integrity and strong work ethic.

**Qualifications**:

- Proficiency in Microsoft Office Suite.
- Experience with ERP/SAP systems.
- Post-secondary education.

We thank all applicants for their interest. Only those selected for an interview will be contacted.
Accommodations for applicants with disabilities are available upon request during the recruitment process.

Pay: $50,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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