Guest Service Agent

1 day ago

Ottawa, Canada Les Suites Hotel OttawaInnvest Hotels Full time

The duties and responsibilities for the Guest Service Agent include, but are not limited to the following:

- Create a welcoming environment for our guests.
- Register guests and assign rooms, accommodating special requests whenever possible.
- Complete pre-registration and blocking of rooms for reservations/guest arrival.
- Thoroughly understand and adhere to proper credit and cash-handling policies and procedures.
- Understand room status and room status tracking.
- Know suite locations, types of suites available, and rates.
- Use suggestive selling techniques to sell suites and to promote other services of the hotel.
- Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day suites.
- Process guest check-outs.
- Post and file all charges to guest, master, and city ledger accounts.
- Comply with the Front Office’s Guest Service Experience Standards.
- Comply with the company’s Vision Excellence Program.
- Work closely with all hotel departments to improve service delivery and efficiency.
- Use proper telephone etiquette.
- Coordinate suite maintenance work with the Maintenance Department.
- Report any unusual occurrences or requests to the Manager on Duty.
- Know all safety and emergency procedures, is aware of accident prevention policies.
- Ensure the work environment is tidy and well organized at all times.
- Adhere to all health and safety guidelines and standards.
- Other duties as assigned.

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