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Clubhouse Supervisor
2 weeks ago
**About Us**
Hollyburn Country Club - _A Private, Family Club_
Hollyburn Country Club offers members an exclusive hub for activity, sport, dining, entertainment, socialization, and business. We provide a welcoming environment that serves as a home away from home for many of our members.
**Our Values**
- Community - Foster strong connections and a sense of belonging.
- Respect - Uphold a culture of courtesy and mutual respect.
- Hospitality - Deliver exceptional service in everything we do.
- Evolve - Embrace change and strive for continuous improvement.
- Magic - Create memorable experiences that go above and beyond.
**Position Summary**
We are seeking a proactive and highly responsible Clubhouse Supervisor to join our team. This key role acts as the point of contact for addressing and resolving on-the-spot Member and Staff feedback, ensuring smooth day-to-day operations of our facilities. If you have strong problem-solving skills, enjoy making decisions on the spot, and thrive in dynamic environments, this role is for you.
**Position Responsibilities**
- Member Experience & Service Leadership - 35%_
- Serve as the primary resource for Club Members and Team Members, resolving concerns promptly and ensuring every interaction delivers a positive and memorable experience.
- Lead daily service efforts across all departments, fostering a warm, welcoming environment.
- Oversee the seamless execution of special events, including setup, Member engagement, and service readiness, creating exceptional and memorable experiences.
- Partner with Team Members to cultivate a welcoming atmosphere that consistently exceeds Member expectations.
- Operations & Facility Oversight - 35%_
- Conduct regular facility walkthroughs to ensure impeccable cleanliness, thoughtful organization, and exceptional Member experiences, addressing any concerns proactively.
- Coordinate and support departmental activities to maintain seamless service delivery, particularly during peak periods on a Club-wide scale.
- Manage parking flow and logistics to ensure convenient, stress-free access for Members, enhancing their overall experience.
- Monitor service tools and systems (e.g., bookings, communication platforms, and access controls) to ensure efficient and friction-free Member experiences.
- Administrative & End-of-Day Responsibilities - 30%_
- Maintain detailed service logs and communication records to promote teamwork, ensure seamless transitions between shifts, and document required Member follow-up.
- Complete pre-closing and closing responsibilities, including preparing reports and ensuring a well-presented facility for the next day’s Member activities.
**Skills & Qualifications**
- Proven experience in a supervisory or operational role, preferably in a hospitality/front-of-house environment.
- Ability to exercise discretion and maintain a high level of integrity
- Strong decision-making and conflict-resolution skills.
- Ability to work independently and as part of a team.
- Excellent organizational and prioritization abilities.
- Physical capability to perform tasks such as facility patrols, lifting items up to 50lbs, and moving throughout the property.
**Perks & Benefits**
- Competitive Compensation
- Comprehensive Benefits Package
- Employer Contribution Matching Pension Plan
- Paid time-off
- Free on-site parking
- On-duty staff meals (taxable benefit for full-time and part-time employees only)
- Company events
- Sports Boutique discount
**Working Conditions**
- This position operates 100% on-site
- Regular evenings or weekend work will be required
- Own transportation is an asset as public transportation is not frequent to/from the Club
**Additional Information**
Hollyburn Country Club is an Equal Employment Opportunity employer. We celebrate and take great pride in providing equal opportunities to all applicants and employees. Hollyburn firmly enforces this policy and does not discriminate or tolerate discrimination based on age, race, colour ancestry, place of origin, religion, marital status, family status, physical or mental disability, sex, political belief and gender identity or expression, or any other prohibitive grounds.
Pay: $28.00 per hour
Application question(s):
- Are you a Member at Hollyburn Country Club?
- Have you previously been employed with Hollyburn Country Club?
- Are you legally eligible to work in Canada (Work Permit, Permanent Residency, Canadian Citizenship)?
Work Location: In person
